The question is now, where will this cost get passed onto? the shareholders wont eat it, are we to see higher callout fees, higher install charges?
Very likely ... people are demanding cheaper and cheaper broadband access and cheaper phone lines. To get that BT has to cut costs, hence off-shoring support services, providing just basic routers, minimising staff numbers so that they are 110% employed. A few years back, BT would give a very rapid turn around for faults and they achieved that because teh technicians were only 85% utilised and could be mobilised rapidly keeping wait times down.
Rapid response costs money - so users will need to pay, whether that is directly to BT or through their ISPs and as OFCOM have demanded te changes, BTs cost base will increase and OFCOM will have to allow the costs t be passed on.
M H C
taurus excreta cerebrum vincit