Having some horrendous performance issues with my BT Broadband the last week or two. The fault was intermittent, and seemed to coincide with peak usage times, but now seems more frequent.
Connection to the exchange seems rock solid at around 6Meg. Normal ping is 50mSec and normal download speeds are solid 5Meg.
Everything feels really slow and sluggish, not surprisingly.
Is this likely to be a fault on my line, an exchange fault or congestion?
I have reported it as a fault after getting seriously frustrated earlier tonight, and it now shows up in the fault progress reports as having a red square around BT retail Servers.
Some data below, shows what I am seeing, but I am slightly concerned how this will pan out.., Anyone else had anything similar and was it resolved promptly, or have any ideas what is going on here?
Would also be good if there was some mechanism for attaching stuff like the below to the BT fault report!
speed test result
Typical ping at present:
PING www.bbc.net.uk (212.58.244.66): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
64 bytes from 212.58.244.66: icmp_seq=0 ttl=50 time=2016.550 ms
64 bytes from 212.58.244.66: icmp_seq=1 ttl=50 time=1893.160 ms
64 bytes from 212.58.244.66: icmp_seq=2 ttl=50 time=1578.885 ms
64 bytes from 212.58.244.66: icmp_seq=3 ttl=50 time=1655.670 ms
64 bytes from 212.58.244.66: icmp_seq=4 ttl=50 time=1714.120 ms
64 bytes from 212.58.244.66: icmp_seq=5 ttl=50 time=1710.321 ms
64 bytes from 212.58.244.66: icmp_seq=6 ttl=50 time=1556.606 ms
64 bytes from 212.58.244.66: icmp_seq=7 ttl=50 time=1527.419 ms
64 bytes from 212.58.244.66: icmp_seq=8 ttl=50 time=1729.545 ms
64 bytes from 212.58.244.66: icmp_seq=9 ttl=50 time=1747.756 ms
64 bytes from 212.58.244.66: icmp_seq=10 ttl=50 time=1720.754 ms
64 bytes from 212.58.244.66: icmp_seq=11 ttl=50 time=1755.360 ms
64 bytes from 212.58.244.66: icmp_seq=12 ttl=50 time=1678.813 ms
64 bytes from 212.58.244.66: icmp_seq=13 ttl=50 time=1499.256 ms
64 bytes from 212.58.244.66: icmp_seq=14 ttl=50 time=1579.014 ms
64 bytes from 212.58.244.66: icmp_seq=15 ttl=50 time=1530.123 ms
64 bytes from 212.58.244.66: icmp_seq=16 ttl=50 time=1682.909 ms
64 bytes from 212.58.244.66: icmp_seq=17 ttl=50 time=1828.277 ms
64 bytes from 212.58.244.66: icmp_seq=18 ttl=50 time=1718.881 ms
64 bytes from 212.58.244.66: icmp_seq=19 ttl=50 time=1530.257 ms
--- www.bbc.net.uk ping statistics ---
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1499.256/1682.684/2016.550/129.540 ms.
Tracert:
traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.244.67
traceroute to www.bbc.net.uk (212.58.244.67), 64 hops max, 72 byte packets
1 bthomehub (192.168.1.254) 63.281 ms 96.585 ms 99.756 ms
2 217.47.106.122 (217.47.106.122) 1598.832 ms 1506.173 ms 1053.479 ms
3 217.47.106.193 (217.47.106.193) 1607.002 ms 1302.375 ms 1442.371 ms
4 213.1.69.78 (213.1.69.78) 1362.524 ms 1627.360 ms 2056.296 ms
5 31.55.165.102 (31.55.165.102) 1226.919 ms 1378.572 ms 1417.237 ms
6 31.55.165.47 (31.55.165.47) 1654.379 ms 2148.789 ms 1231.638 ms
7 31.55.165.107 (31.55.165.107) 1226.420 ms 1842.601 ms 1513.060 ms
8 109.159.250.56 (109.159.250.56) 1380.076 ms 1423.856 ms
acc1-10gige-3-2-0.mr.21cn-ipp.bt.net (109.159.250.104) 950.343 ms
9 core2-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.46) 1537.673 ms 1533.829 ms 1843.430 ms
10 109.159.252.65 (109.159.252.65) 1894.571 ms 1501.313 ms 1275.791 ms
11 194.74.65.42 (194.74.65.42) 1169.330 ms 1197.342 ms 1166.916 ms
12 * * *
13 * * *
14 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 1229.964 ms 1366.098 ms 1347.870 ms
15 132.185.255.149 (132.185.255.149) 1385.724 ms 964.206 ms 1037.518 ms
16 bbc-vip112.telhc.bbc.co.uk (212.58.244.67) 1114.746 ms 1237.270 ms 1175.297 ms