Evening all. I would be grateful for advise on dealing with BT. I have an intermittently noisy phone line. The noise is not too bad and only occaisional, certainly no problem for voice calls. However, it has driven my previously rock solid 38mb ip profile down 9mb.
I have reported the fault with no mention of broadband and the indian script monkey heard the noise. He reported the fault and this morning BT say they have carried out several tests and found no fault. Not surprising as you need to listen for more than 10-15 secs to catch the noise.
I anticipate that on thursday BT will close the case as no fault found. If the fault is still there I will report it again.
My question is how long should I continue before reporting a broadband fault. I am concerned that if openreach say no fault on line I will be told that is the max your line will handle and I will be stuck. One further question. If the line is repaired will the ip profile automatically climb or will i need to request a reset.