BT HH5 melted... !

Came across this on my friend's feed - has anyone heard/seen this happening before?

https://www.facebook.com/daniel.moorton/posts/102043...

BT will certainly want to see that device and investigate. They will take it seriously and the product development teams include people to investigate failures such as that.

Over the years there have been failures in BT equipment, not very often but it can happen. The will take it very seriously.

Advise your friend NOT to let the Technician take it with him as it will probably end up being dumped, but to hold on to it and make sure it gets to the right people.

Had that happen to my first Super Hub from Virgin.....

what's the chance it was damaged by lightning?

If it was done by lightening I would expect damage to anything connected, e.g. phones, filters, possibly beyond the phone line as well depending how close the phone line is to other conductors.

If it was in the case, it would have shown the power port melted.

But this is not, it was melting by overheating from the top bit. I'm wondering if some sort of heatsink has fallen off and caused this - assuming there's a heatsink?

It would be interesting to know where this was located - over a radiator, in a sunny window etc. And if the cooling ports had been covered, or possibly mis-moulded at the factory, preventing cooling. It takes a fair bit of power to heat something up to that sort of temperature. The power supply should be inspected too.