Ok, sort a long post, so here goes.
I haven't long got off the phone with BT which took two calls to get my answers confirmed.
First call I asked why I was put on ADSL Max where our exchange supports ADSL2 +, I was told that my line wasn't activated yet, and that I wouldn't know what I was on until then, so I would have to wait until its activated (i.e. tomorrow some time up to midnight) where I told them it has already been activated since yesterday and that I am using it now to access the BT site, and that tomorrow would be too late and that I need to know now so if it's no good for we wanted it for, which we was told it would be ok for, that we would cancel the order and go with another provider.
And I told her that if we waited till tomorrow it would be too late to cancel and that we would be stuck with it for the 12 months which she replies "that's correct", it started to seem that I wasn't getting no where so I asked to be put through to somebody local with technical knowledge that would be able to answer my questions, due to she was I think the sales department, so she gave me a number to call which I did.
Second Call, I managed to get through to a lovely lady who was very polite, so I explained the ins and outs about the line on the 1st, 2nd, 4th and 6th etc and asked why we was put on ADSL Max where the exchange supports ADSL2 +, where she also said that we would have to wait until tomorrow for it to be activated, so I told her it is activated and has been since yesterday, where I was told to hold on while she checks the line, where she also confirmed that we had been put on the 8MbIt ADSL Max and that it was in fact active and that she wasn't too sure why we was put on that due to we should of been put on the ADSL2 +, and that she tried to change us over to the 8Mbit interface to the 24Mbit interface but it wouldn't let her change anything due to it has us as still on going and that it will have to wait until tomorrow when the contract starts, after a few more checks and me also explain what the line was ordered to be used for she also agreed with me where I was put on hold while she spoke to somebody that knew more about the interface cards/ports in the exchange.
She came back and explained what has happened and why it has happened, which was because of no free ADSL2 + interface cards/ports free/available for me to be put on, and couldn't bee 100% sure what happened on the 1st maybe the interface card was turned off ready to be removed hence no syncing at all, and on the 2nd and 4th it must of been turned on to test the interface before it was removed which was probably why I saw ADSL2 + settings, and so not to be refused BB with them I was put on ADSL Max for the time being until a newer port ADSL2 + becomes available which is around 19th of September and that she guaranteed that we would be auto-transferred to one once one is available, sadly she could say when that would be due to first come first serve which I understand and am happy with, also this transfer will be free of charge and no change to our contract.
And was apologised to a couple of times throughout this call and told thank you for giving them a chance and hope provide us with a good service and if we have any issues with the broadband to call them.
I did say she was a nice lady didn't I
So now I know why and that its not permanent, well it depends on how many ADSL2 + ports are released or delivered to our exchange due to they started to continue rolling out FTTP there due to I just checked, so we will have to hold off my YouTube uploads and Online Gaming to the cloud stuff until around the 19th of September, so not all bad, if all goes well I may even have Fibre by then anyhow, if my sources are correct
Edited by PaulKirby (Thu 07-Aug-14 18:09:34)