Sorry, I don't understand that first bit. I went through BT's webpage thing, and as soon as I clicked submit, for the drop down box which was something like 'noisy' fault, I got the message back that everything was a-okay. How could they have known that so quickly?
Anyway, the issue I have is obvious. Disconnecting the internal wiring definitely helps alleviate the noise on the line to some degree. When I do that, it still crackles, but intermittantly, and more faintly. The issue is intermittant in general. So how grave does the fault have to be before I get them to take me seriously, and not be directed from South Waziristan to, if I am lucky, Calcutta. They will just say, it's fine, because as you say, it's in their interests to do so. What I need, is more evidence, that the broadband is affected, for example, but you guys are telling me to not do that. So the evidence I have, is that there is some noise on the phone line, which is harldy audible when everything is disconnected. Wont they just say, that's fine, a bit of noise is normal?
Now I don't want to be liable for a 130£ bill, because frankly, I don't have that kind of money to fritter away. What will they do if they find no fault, and deem it to be mostly an internal wiring problem. Would they at least fix the internal wiring, given the sum?
As for Andrew's question, yes, the problem still manifests itself when everything is disconnected.
So really, to summarise, my problem is threefold.
How do I get them to take me seriously.
If their test shows no issue, then, is that crackling indeed fine?
The internal wiring is obviously a problem. Will they fix that in any case? How much is it to get that sorted in general?
<-- on test socket!