HH5 through letter box? Nope!

I got the email - your shiny new HH5 will be delivered on September 1st. There's no need to wait in as it will fit through the letter box. Got home - card on the mat asking me to collect it tomorrow from the main Post Office. The question is - how many HH5 owners got it through the letter box?

My Homehub 5 box (still unopened, but that is a long story) measures 4cm*18cm*45cm and it fitted through my letter box with no problems.

mine came through the letterbox

I'll measure the box tomorrow. It's definitely Royal Mail and not another company.

http://en.wikipedia.org/wiki/Letter_box#Letter_box_s...

As always there are standards, but in decades past when I used to deliver papers I do remember a wide variation existing and some draft excluders smaller than the external opening

Fair enough, but luckily I'm off work tomorrow and can pick it up. Should they not say 'will fit through most letter-boxes?'. I had looked forward to playing with my new toy tonight but I'll probably be on here tomorrow asking for help. Is it really just connect up and surf, or can I expect hassle?

In reply to a post by GeoffB:

I'll measure the box tomorrow. It's definitely Royal Mail and not another company.

Yes I think it will have been sent using the "Royal Mail 48 hour service". I'd never heard of this guaranteed service before until I looked it up just now (and includes £50 compensation too)

If you're network's PCs are set to get IPs automatically from a DHCP server then once you have entered the username and password (anything but blank) to get the connection made between you and BT it is pretty much ready to go, or at least it was with the HH4. Even Wi-Fi is pretty straightforward using the wireless settings on the little card in the slot at the back of the router. It shouldn't take more than a few minutes to do it all. Of course you can go and tweak what you want to once up and running.

Edited by jcym (Mon 01-Sep-14 20:33:57)

Maybe, if it warrants a complaint you could try ASA

Based upon that standard the HH5 will not fit through a letterbox. Luckily some of us have letterboxes that do not adhere to the standard.