User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | 3 | 4 | (show all)   Print Thread
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 09:57:25
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: troublegum] [link to this post]
 
In reply to a post by troublegum:
I still reckon it's the homeplugs. Regardless of whether your PC is connected to it or not, If one of them is connected to your neighbour's as well as your router, then it's going to put 2 DHCP servers on your network.

Disconnect the homeplug from the router, renew your DHCP lease if necessary and try again.


Well, you learn something every day. I'm flabbergasted! Just did as you said, disconnected the Homeplugs and switched them off at the mains sockets then restarted the router and lo and behold - I can access the HH4 and it seems to be pretty much back to normal. How on earth did that all happen? I wouldn't have thought I could have paired with a homeplug next door without having access to their security info?
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 10:38:44
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
Now I need to work out why this is happening and how to prevent it, making my homeplug/powerline which is plugged into the router pair up with the one behind my wife's PC. Everything works as it should if I leave the powerline adaptors disconnected. As soon as I connect them up I go back to not being able to access my HH4 admin pages and we seem to be back on next doors network again. I have no idea how to get our homeplugs to pair up with each other rather than pair with next doors!!??
Standard User BatBoy
(legend) Sun 12-Oct-14 11:30:51
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
Which homeplugs? there should be an encrypt button


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________


Register (or login) on our website and you will not see this ad.

Standard User troublegum
(learned) Sun 12-Oct-14 11:44:55
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: BatBoy] [link to this post]
 
I have no experience with Homeplugs but apparently they will only see other's on the same mains phase, and it is not that common to be able to see a neighbour's set.

It sounds like your neighbour needs to encrypt their set. No idea how to get your set to ignore the neighbour's one but there must be a way to do this.
Standard User BatBoy
(legend) Sun 12-Oct-14 11:57:08
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: troublegum] [link to this post]
 
In reply to a post by troublegum:
It sounds like your neighbour needs to encrypt their set.
No, he needs to pair his, not his neighbour.

How many neighbours do you have? wink


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User trolleybus
(committed) Sun 12-Oct-14 12:05:38
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
OP says "I have full access to the internet, all websites appear to work fine. But I'm trying to access my BT Home Hub 4 via my main desktop PC which is attached via a network cable to the hub.".

Ipconfig responds by saying your on network 192.168.0.xx so you won't be able to view web page http://192.168.254.1

Now some desktops also have inbuilt wireless connectivity in much the same way as laptops have. So my thoughts are that you have connected to your neighbours insecure wireless network. My suggestion would be to disable wireless connectivity on the desktop.

Next change the network settings on the home hub to, say, 192.168.16.xx - it will cause the router to reboot. Turn off your computer and all homeplugs and bring them all back on line.

Do an ipconfig to check you are now on network 192.168.16.xx and note the default gateway IP address - this must be on the same network and is the IP address of your router. You use this IP address to access your router.
Standard User BatBoy
(legend) Sun 12-Oct-14 12:12:46
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: trolleybus] [link to this post]
 
You could try reading the rest of the thread wink


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 12:36:56
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: BatBoy] [link to this post]
 
Sorted!!

I managed to get them to pair up using their built in encryption. For owners of the NewLink NL-HP555DL plugs, here's what I did:-


  • Pressed and held down the 'Security' buttons for on each homeplug for more than 10 seconds. This 'leaves' the current network.
  • All lights on the homeplug go out briefly then light up again.
  • You can tell its successfully left the network by the fact that only the power and ethernet lights will be illuminated - the little house symbol for 'data' remains unlit.
  • Then you press and hold the 'Security' button for less than 3 seconds on the first homeplug (the one next to the router and connected to it via the LAN cable).
  • The power light starts slowly blinking. You then proceed to the other homeplug and do the same - hold the 'Security' button down for less than 3 seconds.
  • Same again, power light will rhythmically blink slowly for about 10 seconds or so as they pair using network encryption.


That's it - job done. Can now access my BT Home Hub and checking the ipconfig of both PC's it is showing as it should for the HH4 - 192.168.1.254.

I've posted the above procedure as I couldn't find a damn thing about it online anywhere in relation to the NewLink NL-HP555DL 500 Mbps plugs as far as a user guide etc is concerned. Until I eventually tracked down the info on an obscure university help forum. Hopefully Google will throw up this thread if anyone else has similar issues in future and looks for info on the NL-HP555DL. That said, the above procedure is more than likely similar to most other homeplugs.

Thanks for the assistance and replies folks, much appreciated. Just glad to have solved the issue!

Edited by RSV_Ecosse (Sun 12-Oct-14 12:38:10)

Standard User trolleybus
(committed) Sun 12-Oct-14 12:56:28
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
You could try reading the rest of the thread wink


I read it all, so what are you trying to say? But in any event the issue has been sorted by the OP. My post was a line of diagnostics that hadn't been considered and could have been a solution; are we not allowed to express an opinion?

I have never known an instance of a homeplug connectivity extending beyond the meter where a pair of plugs are being used, so tapping into a neighbours network seemed most unlikely, if not technically impossible.

I also feel that using the default LAN address is not good practice, as is any default settings. Every one should be changed to make your installation more secure.
Standard User BatBoy
(legend) Sun 12-Oct-14 13:12:34
Print Post

Re: Can't access BT HomeHub 4? But I'm online ok?


[re: trolleybus] [link to this post]
 
Wireless connectivity had already been dismissed before you posted.

There are many examples I have seen posted of Homeplugs connecting to a neighbours. I believe it is widespread.


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Pages in this thread: 1 | [2] | 3 | 4 | (show all)   Print Thread

Jump to