Hi, my parents are considering getting BT Infinity - at the moment they don't have internet at all. However, their master socket is in a closet with no mains power, so they would need a "BT Infinity Data Extension Kit" to run the cable through to a room with electricity.
I phoned up BT to find out if there would be a charge for this, and they were pretty useless - they said that if an engineer visit was required for the installation, then he would fit it for free, but otherwise there would be a charge.
So - is there any way to find out if an engineer visit will be required for the installation? And if not, how do I "flag" the installation to make sure that an engineer comes around to fit the extension kit, as otherwise they'll have a completely unusable internet connection? What's the charge likely to be if we have to pay?
Apologies for all the questions, my parents aren't very technical and they won't be able to sort this out themselves...