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Standard User tomxlisa
(committed) Wed 03-Dec-14 08:27:57
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Install


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How long does FTTP take from ordering to them coming out and installing it?.

Edited by tomxlisa (Wed 03-Dec-14 08:28:51)

Administrator MrSaffron
(staff) Wed 03-Dec-14 09:49:19
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Re: Install


[re: tomxlisa] [link to this post]
 
Not enough people have posted their experience to give a good timeline for you, really will vary a lot from area to area so chasing provider is the only way to find out.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Jax2
(regular) Wed 03-Dec-14 10:11:12
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Re: Install


[re: tomxlisa] [link to this post]
 
Zen say on their website "Lead times to completion vary but are typically within 15-20 working days"


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Standard User brightd
(experienced) Wed 03-Dec-14 13:12:26
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Re: Install


[re: tomxlisa] [link to this post]
 
I ordered back in May and am still waiting for Openreach to install ducting from the chamber on the other side of our close. According to roadworks.org that will start tomorrow and the latest go live date from BP is 17th December. I do not think that my situation is typical though.

David

plusnet Unlimited customer
DrayTek Vigor 2830n
Administrator MrSaffron
(staff) Wed 03-Dec-14 14:23:21
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Re: Install


[re: Jax2] [link to this post]
 
Would add that given 23 to 2nd Jan are pretty much emergency/fault type work only period in many business sectors that lead times will be longer in December.

For example, those ordering FTTC are advised by TalkTalk that the last date for getting FTTC live has already been and gone.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User celad2001
(learned) Wed 03-Dec-14 15:34:56
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Re: Install


[re: MrSaffron] [link to this post]
 
For example, those ordering FTTC are advised by TalkTalk that the last date for getting FTTC live has already been and gone.

it certainly was when i ordered in october... no fibre 14 days after it had been installed..!!!! still i have the full refund cheque now...happy happy sky customer
Standard User Zarjaz
(eat-sleep-adslguide) Wed 03-Dec-14 17:50:48
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Re: Install


[re: tomxlisa] [link to this post]
 
Two visits, (that breaking in mind that there is no 'other' issues in getting the tubing from the manifold to the property) The first to provide a CSP (customer splice point) and blowing the fibre from the DP to the CSP. Once this is done. you'll get an appointment for the engineer to come and do the physical fit in to the property.

Standard User Rastus
(experienced) Wed 03-Dec-14 18:41:17
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Re: Install


[re: Zarjaz] [link to this post]
 
Perhaps you wouldn't mind answering something I've been wondering about FTTP installs please?

At what point is the 'Internal' fibre cable (i.e. the indoor one which plugs in to the ONT) spliced on to the fibre from the DP? Is it on the first or the second visit?

If it's the first visit, then I presume it's then left coiled up inside the CSP awaiting the second visit?

Or is that not the way it happens, and it's spliced on the second visit?
Standard User BatBoy
(legend) Wed 03-Dec-14 19:02:41
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Re: Install


[re: Rastus] [link to this post]
 
http://tom.goskar.com/2013/09/20/my-fibre-to-the-pre...


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Standard User Zarjaz
(eat-sleep-adslguide) Wed 03-Dec-14 20:01:10
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Re: Install


[re: Rastus] [link to this post]
 
The 2nd visit sees the engineer run the ruggedised fibre lead in cable from the CSP to the ONTE, and does the splice.

Two splices done on the 1st, on at the DP and one at the splitter.

Standard User Rastus
(experienced) Wed 03-Dec-14 20:21:29
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Re: Install


[re: BatBoy] [link to this post]
 
Thanks BatBoy, very informative and the linked second part installation account answered my question. wink
Standard User Rastus
(experienced) Wed 03-Dec-14 20:21:34
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Re: Install


[re: Zarjaz] [link to this post]
 
Thanks for your explanation Zarjaz. wink

One more question if you don't mind!

In the Part 2 account linked to by BatBoy, the blogger says that the excess internal fibre cable was carefully coiled inside the CSP. My question is this - how much excess can be coiled inside the CSP?

The reason I ask is because when I get round to ordering my FTTP, I'm thinking of asking for the 30m internal fibre even though the length required will only be about 3m (fed through a flexible conduit from the CSP to the point where the ONT will be mounted in a room above) - basically to allow for the possibilty of easily moving the ONT to a different location at some point in the future should the need arise by simply pulling the fibre cable (carefully!) through a different conduit.
Standard User Zarjaz
(eat-sleep-adslguide) Wed 03-Dec-14 22:51:48
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Re: Install


[re: Rastus] [link to this post]
 
In the Part 2 account linked to by BatBoy, the blogger says that the excess internal fibre cable was carefully coiled inside the CSP. My question is this - how much excess can be coiled inside the CSP?

Once the outer sheathing is cut off, approx two metres are brought through to the front tray. This allows enough fibre to bring down to the cleaver and splicer, and the splice isn't always right first time, so has to be cut off and done again. It's basically enough slack to play with.
The reason I ask is because when I get round to ordering my FTTP, I'm thinking of asking for the 30m internal fibre even though the length required will only be about 3m (fed through a flexible conduit from the CSP to the point where the ONT will be mounted in a room above) - basically to allow for the possibilty of easily moving the ONT to a different location at some point in the future should the need arise by simply pulling the fibre cable (carefully!) through a different conduit.

I'm afraid the installer shouldn't/wouldn't agree to that. The ONTE will be fixed in an agreed location (this is recorded in the job closure notes) and the feed run and fixed from here to the CSP. Damaging this, and it is easier done that you might imagine, will result in Openreach (All together now.....) presenting you with a hefty bill for it's repair.

The answer I'd suggest, is to provide CAT6 from the ONTE to the router, this you can move anywhere or anyhow you want.

Standard User Rastus
(experienced) Thu 04-Dec-14 09:28:27
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Re: Install


[re: Zarjaz] [link to this post]
 
Thanks again Zarjaz wink

Apologies to the OP for hijacking your thread wink
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