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Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 15-Dec-14 11:18:27
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Fibre Optic Broadband is scheduled ?


[link to this post]
 
Fibre Optic Broadband is scheduled to be available to order on this line by 30/09/2015.

That will be 4 years overdue by next October
Do the BT executives have any clue as to what goes on and the continued dishonesty when speaking to the public like myself by keep saying very soon

The bt team on 01522 546 365 are still looking in to this matter but as always the blame for the delay rest with open reach as outlined by x Mr Ian Livingstone, BT's Chief Executive and the new chief Gavin Patterson

As to why the delay they haven't a clue and have yet to find the answer and with regret may never be able to as open-reach are a law unto themselves

Wilders Security Admin
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Edited by NICK_ADSL_UK (Mon 15-Dec-14 11:23:34)

Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 15-Dec-14 18:51:30
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
having had a whole load of BT staff contact me today their checker says I'm live now ?
http://www.superfast-openreach.co.uk/where-and-when/
As i tell them just try ordering it
I'll keep you updated

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Standard User BatBoy
(legend) Mon 15-Dec-14 19:00:41
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
You should use the DSL checker - www.dslchecker.bt.com


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________


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Standard User RobertoS
(elder) Mon 15-Dec-14 19:14:35
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Your link doesn't provide us with any information about your line.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 15-Dec-14 20:54:40
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Re: Fibre Optic Broadband is scheduled ?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Your link doesn't provide us with any information about your line.

sorry my friend the postcode is RH11 7GH this is the checker that head office use only and zen my provider also use it but i guess like all things in life it depends on who you talk to ?

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Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 15-Dec-14 21:01:27
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Re: Fibre Optic Broadband is scheduled ?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
You should use the DSL checker - www.dslchecker.bt.com

on this site i get this as i always have done
FTTC is currently not available on this cabinet due to following reasons:- Sorry it's taking us longer than planned to get your cabinet ready for service. Please bear with us.

anyhow with a 15.6 mbps come next September it's hardly a life changer and even then i still wouldn't trust BT to deliver on anything

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Standard User BatBoy
(legend) Mon 15-Dec-14 21:12:45
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
I see the Openreach site gives conflicting info
Great news. Superfast Fibre is in your area and your cabinet is enabled and accepting orders. Contact your preferred communications provider for your home or business to order.



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Standard User RobertoS
(elder) Mon 15-Dec-14 21:35:23
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
How long since the W&W site changed? I'm just wondering if the BT Wholesale checker hasn't updated yet, or if a system bug has allowed them to over-write a recent auto-update.

If you use the checker BatBoy gave with your phone number, then instead use the pure Postcode option, do you get different answers? You shouldn't, as here seems to be only Cab 150 serving the postcode, but ...!

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Administrator MrSaffron
(staff) Mon 15-Dec-14 22:54:05
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Zen use a different checker

For FTTC you need to use the address checker option at https://www.btwholesale.com/includes/adsl/main.html

Why address not just postcode? Because a postcode can be served by two or more cabinets, have seen some with 5 or 6

Cabinet 150 on Crawley exchange is listed as Sept 2015 using https://www.btwholesale.com/includes/adsl/main.html and that is the checker to generally believe and kick up a fuss over. The Openreach confuses too many people with it switching between cabinet/exchange without always being clear.

Edited by MrSaffron (Mon 15-Dec-14 22:55:33)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 15-Dec-14 22:54:55
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Re: Fibre Optic Broadband is scheduled ?


[re: RobertoS] [link to this post]
 
Cab 150 bob serves our estate only. All the main services and masts and controls for all phone and emergency are on our estate as were next to gatwicks runway so were on the ball even if BT aren't.

as with regards the Postcode option, i get 31/12/ 14 and for phone September 2015

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Administrator MrSaffron
(staff) Mon 15-Dec-14 22:57:15
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
NEVER search by just postcode alone when trying to get the level of detail that availability dates refer too.

Take the postcode and then pick the address

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Mon 15-Dec-14 23:24:55
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Right, that's the sort of thing I was looking for. I assume both gave it as cabinet 150?

Now the next step is to do as MrSaffron suggests, which is use the Address option on that link. But!!

Don't fill in your address, which it looks as though you have to. Just enter and submit your postcode in the form. It will then give you a list of the addresses. Obviously check yours, then check a few others. There can be database errors for particular lines, so just checking that your number isn't an odd one out, but is the same as many/all.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User NICK_ADSL_UK
(fountain of knowledge) Sat 20-Dec-14 11:06:37
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Re: Fibre Optic Broadband is scheduled ?


[re: RobertoS] [link to this post]
 
I have five BT executive team members of staff looking into this matter, from many head of departments from around the country. I think that in itself proves a point in that the company have far too many staff, and none of them making any sense does not help matters.

A very bizarre business set up if ever there was one.

What the staff are telling me is that as 5 mbps is a sufficient download speed and that fibre is overrated, thus I am just wasting my time in getting stressed out trying to acquire a better service.

It is for me the customer to decide such a matter, not someone completely unqualified shooting their mouth off and making me look stupid on the other end of the phone.

What I would say if I were the chief executive is to reorganise the whole structure of the business and fire all the PR/HR staff to save a fortune, and invest those savings on getting this so called fibre up and running that is fit for purpose for the majority and not the few and cut out all of the nonsense along the way.

Wilders Security Admin
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Edited by NICK_ADSL_UK (Sat 20-Dec-14 12:34:42)

Administrator MrSaffron
(staff) Sat 20-Dec-14 12:39:18
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Harsh but easy answer...

If slow broadband is causing stress then the providers will not care, so do what you can e.g. move

The Government still considers 2 Mbps as a commitment a fine speed for basic interaction. 5 Mbps will allow HD streaming so some would consider that a luxury.

The question people never like to ask themselves, is why is getting faster broadband of national importance to me, compared to the other few million waiting?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Ribble
(fountain of knowledge) Sat 20-Dec-14 12:46:37
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
I was under the impression that there is land dispute/ query with the local council and until that is resolved a new cabinet cannot be sited.
Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 22-Dec-14 18:53:38
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Re: Fibre Optic Broadband is scheduled ?


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
I was under the impression that there is land dispute/ query with the local council and until that is resolved a new cabinet cannot be sited.


The latest update from the executive team do not mention this problem all they are saying is that openreach are not making a comment at this time as that this concern of mine is now closed

the person i speak with is not impressed with fiber and says that i will not benefit at all so stop worrying

what i can say is she's got the gift of the gab on the phone as thats what a good PR does but face to face thats another story



Again thank you for your earlier email to Gavin Patterson concerning the progress of superfast broadband in your area. Unfortunately Iím not in a position to comment on information provided by another service provider.



Following our call last week Iíve checked our records and I can confirm that your line is served from Crawley exchange and cabinet 150. The delivery of fibre broadband can be both commercially and technically challenging which sometimes means there can be unexpected delays and setbacks.

The rollout of Superfast broadband not only involves the provision of fibre cabinets, but also the sourcing of a suitable power connection, planning consent for the cabinet itself with the local authorities, in some cases road closures, traffic management permissions and space within our duct network to make the necessary connections.

In a small number of cases we do encounter problems which take time to resolve and can delay the cabinet by several quarters. In the vast majority of cases these delays are caused by either power provision (we cannot utilise domestic or street lighting power sources) and local planning permission. We work closely with the power companies and local authorities to minimise such delays.

In order to avoid repeatedly delaying and changing dates for these cabinets, the Ďservice readyí date is moved out to the latest predictions for Superfast enablement for a given area.

The good news is that your area is showing as in the commercial programme and the current estimation for fibre to the cabinet and being ready for service is by the end of September 2015.



If youíve not already done so if I can suggest you register an interest on Openreach website at http://www.openreachfibrebroadband.co.uk/expression-... Openreach are aware of the situation and will make every effort to get the work done by the estimated date. If it can be done any sooner then they will try to do so.



Although I do appreciate your concerns regarding your current speed with your service provider. Iíd like to mention that the Governmentís commitment is for UK Customers to have a minimum speed of 2Mbps. I can see from your line details that our broadband estimated speeds for copper broadband would be between 5 Mbps and 7 Mbps.



Iím really sorry there is not an immediate solution at the moment concerning super fast broadband but I do hope my response explains Openreach's current position and assures you of their commitment to deliver fibre broadband for as many communities as we can.



As there is nothing further of value I can add to the situation at the moment until fibre is available Iíll now look to close the complaint by 24 December.



Best wishes


Wilders Security Admin
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Standard User NICK_ADSL_UK
(fountain of knowledge) Wed 02-Sep-15 21:27:34
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
In reply to a post by NICK_ADSL_UK:
Fibre Optic Broadband is scheduled to be available to order on this line by 30/09/2015.

That will be 4 years overdue by next October
Do the BT executives have any clue as to what goes on and the continued dishonesty when speaking to the public like myself by keep saying very soon

The bt team on 01522 546 365 are still looking in to this matter but as always the blame for the delay rest with open reach as outlined by x Mr Ian Livingstone, BT's Chief Executive and the new chief Gavin Patterson

As to why the delay they haven't a clue and have yet to find the answer and with regret may never be able to as open-reach are a law unto themselves

Well just an update on this ongoing saga the date i now have is 31st march 2017 which will be around 6 years overdue

I did speak to one of Gavin Patterson team who went through all the painful details of failure to which i replied (Jackanory ) of course being as daft as they are they hadn't a clue about Jackanory none the less Jackanory and BT are a good fit
on a plus point an engineer x army who has installed the main cabinet says by the way everyone he works with works it's surprising anyone gets broadband at all

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Edited by NICK_ADSL_UK (Wed 02-Sep-15 21:37:18)

Standard User Fastman2
(committed) Thu 03-Sep-15 07:38:37
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
I assume you are a commercial cab where thee investment of that cab is wholly by the BT Group (rather than public money where there are financial penalties / milestones

Assume your cab either had problems in the early days / permission / power costs which is perhaps why it dot not get delivered when it was originally scheduled
Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 03-Sep-15 11:53:23
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Re: Fibre Optic Broadband is scheduled ?


[re: Fastman2] [link to this post]
 
The fibre cabinet is now fully installed has been for the past 6 months and serves an estate of 200 private house properties adjacent to Gatwick airports runway.

The estate is home to all of the main mobile phone companies including fixed PNR along with all of the emergency serviceís in case of an accident on the runway as the road from our estate leadís to the emergency access point for all vehicles

I hope this reply answers your query

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Edited by NICK_ADSL_UK (Thu 03-Sep-15 11:58:24)

Administrator MrSaffron
(staff) Thu 03-Sep-15 12:10:50
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Fully installed? Or just stood up? i.e. there is copper pairs to connect, fibre to blow and power to install and earthing and cabinet testing.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 03-Sep-15 13:17:49
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Re: Fibre Optic Broadband is scheduled ?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Fully installed? Or just stood up? i.e. there is copper pairs to connect, fibre to blow and power to install and earthing and cabinet testing.

According to the X army engineer fully completed and good to go for the 30th of September 2015

I have now have been told mar 31st 2017 both by zen and bt senior director management and yet again they have no idea as to why there is another delay totalling 6 years

As I have always said BT, know nothing about broadband or even how it works at least with zen and Richard tang you have a person who does

At the end of the day, i cannot see this cabinet going live and my good friend in zen management cant also

On the downside for me personally i promised the estate as it 's chairman that i would be on the ball to make sure that it would be provided with fibre at the earliest opportunity back in 2011 this i have failed to achieve for the estate and have offered my resignation of which has been declined

We are of an opinion that BT are not capable of anything meaningful with many on the estate having to complain over the years with their phones not even working

Most people on out estate now just use their mobiles 4g/3g, which is perfect for their needs having realized this fiber, was going to be a myth and have worked around their concerns also saving £25 in costs in line rental etc

At the end of the day, the speed on offer for fibre is less than 4G so this whole exercise of trying to get fibre has been a complete waste of everyoneís time

I just thank god I donít have to work for the likes of BT

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Standard User Ribble
(fountain of knowledge) Sat 05-Sep-15 15:41:22
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
I was under the impression that work had recently restarted on this cabinet after the previously stated delay, and the power has been connected recently but work is still to be done on the fibre and copper ties.
Standard User NICK_ADSL_UK
(fountain of knowledge) Sat 05-Sep-15 16:05:18
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Re: Fibre Optic Broadband is scheduled ?


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
I was under the impression that work had recently restarted on this cabinet after the previously stated delay, and the power has been connected recently but work is still to be done on the fibre and copper ties.

The engineer i spoke to last said that it was done as far as he was concerned and will be connected at the end of September 2015

All I get from bt management is the same old mantra itís complicated but open-reach wont expand on that

I told them to forget it the estate is no longer interested in fibre and that those involved get a nice sleep and look for a better type of job one that could be much better productive to the public and preferably one that had an ending

You obviously know more than I do so do please let me know when this saga has finished thank you

Wilders Security Admin
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Edited by NICK_ADSL_UK (Sat 05-Sep-15 16:08:29)

Standard User Ribble
(fountain of knowledge) Sat 05-Sep-15 16:31:21
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
Just resurrect this thread again in a few months and we'll see if there's been any more progress
Standard User NICK_ADSL_UK
(fountain of knowledge) Mon 07-Sep-15 00:05:34
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Re: Fibre Optic Broadband is scheduled ?


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
Just resurrect this thread again in a few months and we'll see if there's been any more progress

Yes I will but I would doubt that very much as there is no one on the estate who wont's it now as i said above everyone has worked around it and in reality it's no longer needed

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Standard User NICK_ADSL_UK
(fountain of knowledge) Tue 19-Apr-16 01:37:33
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
just a small update to this long saga. i have been told today that our cabinet is at the commissioning stage and to expect a phone call from zen soon to be able at long last to get vdsl

i have over the years made a few good friends at zen and despite this long overdue saga i still hold them in high esteem and look forward to my 16th year with them

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Standard User NICK_ADSL_UK
(fountain of knowledge) Fri 06-May-16 13:31:52
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Re: Fibre Optic Broadband is scheduled ?


[re: NICK_ADSL_UK] [link to this post]
 
The estate now has fibre with speeds of around 70 download and 20 up. the BT and zens websites however are only showing 15 download which as always from BT is wrong

Zen however on the strength of the WRONG information their end recommended me the 40 download 10 up package so will make do with that and see how it behaves itself

i'm getting 38 down and 10 up so well pleased

It's only 3 pounds extra a month for the full 80 download package and 20 up but if it's not going to be needed there's not much point ordering it at this time

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Edited by NICK_ADSL_UK (Fri 06-May-16 13:33:15)

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