My story: Remote N Wales property about 2km from Llithfaen exchange. FTTC just implemented. I moved from ADSL+ (6.2 down /.38 up) to BT Infinity 1 on Nov 21st, and was connected by an unhappy newbie from "Kelly's Heroes”. Synced at a 22.00 up and 1.00 down.
For cloud / server use I was specifically hoping for higher UPLOAD. I was naively hoping / assuming that the Up would be about 25% of the Down as in “up to 40/10”. Before and after Infinity, this line has always been stable.
I reported the slow upload, usual call-centre nonsense and wise guys online till Mod intervened on BTCare forum. He was clear my profile was “up to 10Mbps Up” and he checked things with BT Wholesale etc. Since had 2 top notch OR engineers. The first got the speed up to 25.00 / 1.6, and the second (who replaced 3 poles-worth of cable), on Dec 30th, up to 29.5 / 3.00. The Down is now well above original estimate, and the Up has now crept into the lower end.
As the Mods & Engineers have been so helpful, I feel I haven't many grounds to continue complaining - unless I know there is a simple implementable solution! Thus this post! I am confident this line is now as clean as a whistle, and no-one can give me a clear reason why the Up/Down ration is 10:1 instead of the 4:1 implied by all the promos.
I feel sure that this line could easily manage 7Mbps, and I’m on less than half. It seems to me that some routine software somewhere is limiting the Upload for no other reason than that very few people are bothered about it! Especially with a stable, higher than expectation down. Any thoughts? How exactly is the Down/Up ratio determined? Why does mine still cap at (an eerily precise) 3Mbps even after the 2 recent resets? Might another ISP be different - I see Plusnet often show a 2:1 ratio of Down /Up?