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I've had problems with the HH5 after the most recent firmware upgrade - connection dropping randomly a few times a day.
BT sent out a new HH5, and I've had the same issues.
I was consistently syncing about 95000 down, 35000 up, with a noise margins of about 11 down and 15 up (on the 80/20 service).
I spoke to them again this morning, and was told the issue may be the power levels are too high and so he made some changes "at the exchange", which I assume are really at the fibre-cab. This dropped my noise margins down to around the 7db mark, and my sync speeds have stayed about the same for downstream but dropped to 25000 for upstream.
So far, the connection has been more stable - but early days. Anyone else heard of this being the cause of the HH5 connection drops?
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It was an issue in the early days of ADSL - power level too high causing the modem to saturate/overload which caused distortion and reflections and thus produce large numbers of errors. Very likely to be the same sort of problem.
I would guess you are less than 100m from the exchange, maybe as little as 80m
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M H C
taurus excreta cerebrum vincit
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I would guess you are less than 100m from the exchange, maybe as little as 80m
This is fibre, but yes - about 100m from the cab.
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Yes, I meant cabinet - just came out after writing the ADSL comment!
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M H C
taurus excreta cerebrum vincit
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If you're on FTTP, the cabinet is not involved.
How can you be synced at 95000/35000 ?
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I read that to be the Max Achievable.
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M H C
taurus excreta cerebrum vincit
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Yes, max. achievable on FTTC.
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So not "consistently syncing about 95000 down, 35000 up" after all.
I think it's unlikely that changes were made by an ISP to Openreach equipment.
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So not "consistently syncing about 95000 down, 35000 up" after all.
Why not? Here's the stats now, after the adjustment:
7. Maximum data rate: 26255 / 97695
and before:
7. Maximum data rate: 33580 / 108040
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Because it's a theoretical estimate which changes all the time, not a sync speed which is fixed till the next resync.
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Indeed, and what the OP may be seeing is just increased crosstalk, and it has no bearing on the firmware issue what-so-ever.
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7. Maximum data rate: 26255 / 97695 What is Actual/True/Pukka Data Rate? That's your syncs. Anything else is theoretical!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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6. Data rate: 20000 / 79995
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What about 8. Noise margin: and 9. Line attenuation: ?
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As I thought, it's a No. 6! As it must be as you bought an 80/20 Meg FTTC.
So not 'consistently syncing about 95000 down, 35000 up' after all as repeatedly pointed out to you  ..
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Another example of the untutored OP selectively posting bits of something he doesn't really understand.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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