Infinity install help sought please

Hi

An elderly friend, quite happily using BT broadband was recently persuaded by BT to switch to an Infinity based package. He's now received the box though not yet opened it. As he's was rushed into hospital earlier in the week for a couple of days he's no idea whether there have been any emails about the switch-over date, install procedures, whatever. And as his wife is in a care home his life is rather hectic at the moment.

But...

When he came home yesterday he noticed his ADSL router flashing amber so not connecting which suggests he's been switched over. Which means he now has no internet connection to be able to check his emails. And I've no way of knowing what emails he may have had previously which might have given some clues (a downside of using browser-based email, there's nothing stored on the PC)

Hopefully tomorrow I'll be able to go round and have a look at the box, etc.

So what's the procedure to get an Infinity installation going?
Is it simply a box switch out?
Is there any sort of login/password needed, if so might these have been sent by email...?
Any other things I need to be aware of?

Thanks.

It should be just a changeover of the hardware to get sync again.

I believe there is a default password for Residential customer which can be used - Business users still require a user specific ID and pwd. It is probably referenced someone in this forum.

Well I am using a HH4 for ADSLx and the username is set to [email protected] and with a blank password.

Not too sure if its different for the HH5 or whatever HH you get for Infinity.
But I have heard its just a switch over devices and it should work, so going by that the username and passwords would be the same.

Paul

In reply to a post by PaulKirby:

Well I am using a HH4 for ADSLx and the username is set to [email protected] and with a blank password.

Not too sure if its different for the HH5 or whatever HH you get for Infinity.

It is the same.

Edited by RobertoS (Fri 15-May-15 14:56:48)

In reply to a post by RobertoS:

In reply to a post by PaulKirby:

Well I am using a HH4 for ADSLx and the username is set to [email protected] and with a blank password.

Not too sure if its different for the HH5 or whatever HH you get for Infinity.

It is the same.

Thought it might of been, just wanted to make sure.

Paul

Note that sometimes it doesn't like a blank password, in which case anything will do, even a space.

Replying to the last post for convenience

Thanks for all the info. I'm going round tomorrow morning so we'll see what's what. It looks straightforward - but that's all too often the case...

Edited by cheshire_man (Fri 15-May-15 18:14:30)

It should be a simple box swap out/in. The HH5 is pre-loaded with the correct username/password.

Thank you

Replying to my OP for convenience.

Turned out to be quite straightforward.

Connected the HH5 and let it get going. Cable connected a laptop initially to check. All ok, though the insistence of the BT setup process in the browser was a nuisance.

Then set up wireless from laptop, no problems. Similarly the wireless printer was simple to do.

Went into email and there was a couple of emails from BT, the first telling of his switch over date, the second saying it had been done. But as he'd been rushed into hospital he hadn't seen them and, without an internet connection, couldn't see them. Ah well.

Anyway it's now all working.

And I now have a HH2 and power supply that he didn't want. Can't think of a use for it but I'll hang on to it - just in case...

Thanks for the posts and PMs, you're a great lot

Edited by cheshire_man (Sat 16-May-15 12:55:56)