An elderly friend, quite happily using BT broadband was recently persuaded by BT to switch to an Infinity based package. He's now received the box though not yet opened it. As he's was rushed into hospital earlier in the week for a couple of days he's no idea whether there have been any emails about the switch-over date, install procedures, whatever. And as his wife is in a care home his life is rather hectic at the moment.
When he came home yesterday he noticed his ADSL router flashing amber so not connecting which suggests he's been switched over. Which means he now has no internet connection to be able to check his emails. And I've no way of knowing what emails he may have had previously which might have given some clues (a downside of using browser-based email, there's nothing stored on the PC)
Hopefully tomorrow I'll be able to go round and have a look at the box, etc.
So what's the procedure to get an Infinity installation going?
Is it simply a box switch out?
Is there any sort of login/password needed, if so might these have been sent by email...?
Any other things I need to be aware of?
We have more and more laws, and less and less enforcement