I've been an Infinity customer since January 2011. I was supplied with a HH2 (and OR Modem) and have always been a (relatively) happy bunny. Last week my desktop permanently died. I bought a new machine. The dead one was connected via Ethernet to the hub and DSL to the modem. The new machine had only the Ethernet port. Therefore, thought I, the DSL cable from the modem was now redundant. I thought to check this with BT customer service.
The gentleman on the other end of the line. ignoring my reassurance that I really did know what I was talking about, described in detail the ports on the modem (and the colour of the wires coming from the ports). He told me that theiI/p ports on my new machine were on the back and so on...When I again asked for reassurance that DSL connection was not required he told me that this was not a BT problem. It was the fault of Lenovo for not providing the proper ports.
There was no way of getting the oaf off script.
Whoever set up this organisation should be shot.
The new machine is up and running with no DSL input.