Connection half of that indicated at time of order

Hi,

I've just had Infinity2 installed. The speed the line checkers gave me at the time of ordering was 80mbps I'm approx. 80m from the cabinet. It went live this morning and I'm seeing a connection of 36.25mbps.

I'm wondering if it takes a while for the speed to ramp up (line checks etc..). If not I may as well of bought Infinity1.

Should I wait or call BT to get moved to the lower package.

Best

Does your phone work?

Do you have a Homehub 5?
If so can you post the line stats found in Troubleshooting/Helpdesk, lines 1-13, please?
http://bthomehub.home/index.cgi?active_page=9141&act...

Edited by BatBoy (Mon 20-Jul-15 10:13:33)

My phone works fine. Here's the extract from the HH5.

1. Product name: BT Home Hub
2. Serial number: +068543+NQ51602075
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:23:17
6. Data rate: 19999 / 37123
7. Maximum data rate: 35993 / 63760
8. Noise margin: 26.2 / 14.7
9. Line attenuation: 16.5 / 40.4
10. Signal attenuation: 16.8 / 45.0
11. Data sent/received: 147.2 MB / 270.0 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No

Those stats are all over the place.

I suggest you try a factory reset of the hub http://bt.custhelp.com/app/answers/detail/a_id/11386...

Thanks so much. I did a factory reset and my connection is up at 75.

Cheers.

That's great. Please could we see the new stats though?