Sort of !
- I'm not sure the answers from BT and Plusnet are the same wrt LRS. Plusnet accepted the right to cancel the phone and broadband as a package due to the price increases, but said no to refunding unused LRS as part of this right. BT seem to be saying there is no right to cancel the phone and broadband as a package, the customer has to cancel phone voluntarily and as a result this means no refund of LRS and other charges. This BT case then raises a different issue when it comes to Ofcom regulations.
- I didn't contact Ofcom to ask if it fitted with the rules, I was much firmer than that!
- I don't think its true to say Ofcom see it is against the spirit of the rules, if not the letter. The rules say the ISP must "allow its Subscribers to withdraw from their contract without penalty". In my view, refusing to refund upfront payments for services in that contract is a clear penalty, and I believe this is what Ofcom are looking at.
- You are right, Ofcom did contact Plusnet.
- I wasn't with Plusnet, it was a relative's account which I was helping out with, and just the one account. Not my parents' either.