I'm coming to the end of my 12 month contract with BT so have called them a few times to discuss renewing.
If I do not renew they will increase my broadband cost from £8 pm to £18 pm - !!!
Obviously I won't be doing that.
Call 1 - 13/08/2015
- Unlimited broadband £6.85 pm, increasing to £7.30 pm from 20th Sept
This was apparently the "AOP" team, whatever that is.
[the time gap here, I was on holiday!]
Call 2 - 26/08/2015
Called BT customer services. She said she was "cancellations" team.
- Unlimited broadband £13.85 pm
Yes that is double the earlier number
I then pointed out the earlier offer on 13/08
I was put through to the Easy Assist team
They would then honour the earlier offer of £6.85 pm / £7.30 pm
Call 3 - 26/08/2015
Called Retentions 0800 5877216
- Unlimited broadband £5.85 pm increasing to £6.25 from 20th Sept
Seems mad that I keep getting offered different amounts by different people.
Is this standard with BT?
Tempted to just jump ship - talktalk is £0 pm for 18 months.