Hi. I've successfully switched my parents phone line from an abysmal Post Office BB (no LLU) to the basic BT fibre package.
The OR engineer came while I was there. Spent a good few hours said the equipment in the cabinet wasn't fitted properly. BB service was not working spent hours testing and fiiddling about.... replaced the BT faceplace claimed it was fixed and everything seemed fine for a few days....
then the phone line went dead. Well actually an awful buzzing noise no dial tone no calls could be made or received, I had to go home before it was fixed, spent over half an hour on the mobile to India before they admitted the reason the phone wasn't working was... there was something wrong with it. Told me they'd phone back in a couple days time...
Anyway a BT OR engineer turned up without an appointment on Monday said he was in the area.. spent some time on it saying there were problems in the area... this time the BB dropped out. Had to phone them again on the mobile...
Another engineer turned up Wednesday... still no fix...more calls and long waits on the mobile to people who barely speak English...
Yet another engineer knocked on the door Friday said he'd fixed the phone, that was all the problem, right? Mother said no, not really, the BB wasn't working either! So back to the cabinet he went, and back to the house... and back to the cabinet... and so forth.
Finally its working phone and BB after more than a week and mobile has used up its entire call allowance for the month.
So the question is are they entitled to some compensation for time, calls, inconvenience and lack of service and if so, how would they go about it?
Thanks for any replies.