video stream buffering

hi

i have a problem with my FTTC where using sky go or iplayer will result in either buffering in iplayers case or loss of connection to sky go

my connection speeds are 68/18 and speed tests are always at 64/18

i know sky say they cant guarantee their services on other platforms but the complete loss seems over the top if it is sky's doing

any suggestions?

i am now on BT Fibre 2

Using which device over which type of connection to your router?

To add to that, Wi-Fi interference locally can be an issue so the suggestion is to use a PC with an Ethernet cable to rule that out as the issue.

Another can be that speed tests will give nice numbers but the throughput graph can show hints of what your problem is, one reason why the graphs are stored in our test we run at http://www.thinkbroadband.com/speedtest so run that and post the results link, ideal world the line should rise rapidly to a horizontal position just below your connection speed, but if wobbling up and down it may indicate variable speeds on the connection.

hi there thanks for the responses i am using an Ethernet connection to the HH5

speed test results...

main speed test

Alternate speed test

the actual connection speeds are a bit poor considering i am right next to the cabinets and my attenuation is only 6.8


1. Product Name: HomeHub5
2. Serial number: +076284+1506004047
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 2 days, 01:17:50
6. Data Rate: 20000 / 67437
7. Maximum Data Rate: 26742 / 67787
8. Noise Margin: 9.6 / 6.3
9. Line Attenuation: 0.0 / 6.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 484.9 MB / 8.2 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-5M8Z
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: 7
18. 5GHz wireless network/SSID: BTHub5-5M8Z
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 4c:09:d4:cd:e6:9b
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

You may have a low level of attenuation, however there are pointers that your actual noise level is high. That is what is pushing your speed down.

Do you get the same problem if streaming during a weekday, not in the evenings or at weekends? If you don't it may be due to congestion.

But even so that is a darned good speed test in terms of its quality anyway, with no suggestion as to why there might be video buffering

The second one is, the first not so. A delay before ramping up and the upstreaam oddity.

As you say, no suggestion why there is buffering. These oddities happen - if I try to watch some on demand services on any of three PCs, it starts buffering after about 40 seconds before the router falls over! at the third attempt it might work. Whereas if I use the Smart TV, it will work straight away. Just one of these hard to explain anomalies.

In reply to a post by Ianph:

hi there thanks for the responses i am using an Ethernet connection to the HH5

speed test results...

main speed test

Alternate speed test

the actual connection speeds are a bit poor considering i am right next to the cabinets and my attenuation is only 6.8


1. Product Name: HomeHub5
2. Serial number: +076284+1506004047
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 2 days, 01:17:50
6. Data Rate: 20000 / 67437
7. Maximum Data Rate: 26742 / 67787
8. Noise Margin: 9.6 / 6.3
9. Line Attenuation: 0.0 / 6.8

Yes, your speed does seem low for your attenuation. Perhaps you have some aluminium cables to the cabinet?

I notice your have a HH5 Type B which is good on a Huawei cabinet but maybe you are connected to an ECI cabinet, which means you won't get G.INP ?

In reply to a post by MHC:

The second one is, the first not so. A delay before ramping up and the upstreaam oddity.

As you say, no suggestion why there is buffering. These oddities happen - if I try to watch some on demand services on any of three PCs, it starts buffering after about 40 seconds before the router falls over! at the third attempt it might work. Whereas if I use the Smart TV, it will work straight away. Just one of these hard to explain anomalies.

My speed test results using the htlm5 test differ depending on the browser i use, firefox performs poorly compared to opera, both have a delay on the ds, i don't see any buffering issues with I player with smart tv or pc, i don't have sky go, so can't test that