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Standard User PaulKirby
(fountain of knowledge) Fri 05-Feb-16 15:21:30
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Re: Slow internet after line fault repaired


[re: magdrop] [link to this post]
 
In reply to a post by magdrop:
Well finally sorted out. Last engineer came and said I was on a "split connection and was now fixed". Well not quite as in doing so he cut off my neighbour!
Any way my neighbour (plusnet) had to call out openreach who reconnected him and all seems ok at last.

Yeah we had that a little while back when the engineer dropped the shell/shield that covers the cables which was in one hand and some cables in the other, and the result was several cables disconnected, and we ended up being on each others lines for a few days.
Have also been of split pairs for 2 days.

In reply to a post by magdrop:
There is a massive disconnect between what openreach enginners say and what I was being told by the indian call centre.

Well BT always say take no notice what their engineers say, but I have noticed where the engineers are the ones actually doing the work they would know more than the support people.
But it all down to what's being said.

In reply to a post by magdrop:
I had good support from the uk BT care office but you have to run through treacle to get it.
Conclusion, BT is a good product when things are working but let down by appalling customer support.

Well I normally use the number ending in 150 for the basic stuff like resetting our line etc, but for reporting issues and faults I use a different number that I was given that always gets answered by a person in the UK.

Paul
Standard User Moonpie
(newbie) Tue 01-Mar-16 15:47:47
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Re: Slow internet after line fault repaired


[re: PaulKirby] [link to this post]
 
how did you get those detailed line stats out of a Home hub 4 as I didn't think it was possible?
Standard User Apprentice
(knowledge is power) Tue 01-Mar-16 15:56:13
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Re: Slow internet after line fault repaired


[re: Moonpie] [link to this post]
 
AFAIK you can't get the full line ADSL stats from the HH4.

http://www.kitz.co.uk/adsl/frogstats.php#71


.

plusnet user


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Standard User Moonpie
(newbie) Tue 01-Mar-16 16:23:26
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Re: Slow internet after line fault repaired


[re: Apprentice] [link to this post]
 
Strange how the OP posted his from a HH4
Standard User PaulKirby
(fountain of knowledge) Tue 01-Mar-16 17:21:04
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Re: Slow internet after line fault repaired


[re: Moonpie] [link to this post]
 
In reply to a post by Moonpie:
how did you get those detailed line stats out of a Home hub 4 as I didn't think it was possible?
The only details that I can get on the HH4 is Troubleshooting -> Helpdesk.

Paul
Standard User alwall
(member) Tue 01-Mar-16 17:58:22
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Re: Slow internet after line fault repaired


[re: PaulKirby] [link to this post]
 
Go to Troubleshooting > Event Log > Set Category to "WAN"
If you scroll down you will see Up and Down Rates and SNR

BTBroadband
Standard User PaulKirby
(fountain of knowledge) Tue 01-Mar-16 19:30:50
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Re: Slow internet after line fault repaired


[re: alwall] [link to this post]
 
I thought they wanted the Helpdesk information.

Paul
Standard User Moonpie
(newbie) Tue 01-Mar-16 20:03:12
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Re: Slow internet after line fault repaired


[re: alwall] [link to this post]
 
In reply to a post by alwall:
Go to Troubleshooting > Event Log > Set Category to "WAN"
If you scroll down you will see Up and Down Rates and SNR


Yep I found that but not seen the attenuation info etc
Standard User PaulKirby
(fountain of knowledge) Tue 01-Mar-16 20:32:05
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Re: Slow internet after line fault repaired


[re: Moonpie] [link to this post]
 
In reply to a post by Moonpie:
In reply to a post by alwall:
Go to Troubleshooting > Event Log > Set Category to "WAN"
If you scroll down you will see Up and Down Rates and SNR


Yep I found that but not seen the attenuation info etc
The HH4 won't display that, it only displays the Noise Margin for the up and down streams.

Paul
Standard User RobertoS
(elder) Tue 01-Mar-16 21:35:48
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Re: Slow internet after line fault repaired


[re: PaulKirby] [link to this post]
 
As moonpie points out, most of the stats are in the OP, and full connection stats in this post.

IIRC ADSLx stats are available from the HH4. Just not FTTC stats for the simple reason it doesn't have a VDSL2 modem built in.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
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