Any way my neighbour (plusnet) had to call out openreach who reconnected him and all seems ok at last.
Yeah we had that a little while back when the engineer dropped the shell/shield that covers the cables which was in one hand and some cables in the other, and the result was several cables disconnected, and we ended up being on each others lines for a few days.
Have also been of split pairs for 2 days.
Well BT always say take no notice what their engineers say, but I have noticed where the engineers are the ones actually doing the work they would know more than the support people.
But it all down to what's being said.
Conclusion, BT is a good product when things are working but let down by appalling customer support.
Well I normally use the number ending in 150 for the basic stuff like resetting our line etc, but for reporting issues and faults I use a different number that I was given that always gets answered by a person in the UK.