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Standard User BatBoy
(sensei) Thu 11-Feb-16 18:58:37
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Re: Myths exploded


[re: Oliver341] [link to this post]
 
So, no phone call, no fix, no change

DSL uptime: 28 days, 03:27:49
Data rate: 19999 / 75356
Maximum data rate: 23735 / 2986830

I rang BT for an update and they didn't appear to know what I was on about. They have passed it back to Exeter who will look at it for the next 3 days.
Standard User PaulKirby
(fountain of knowledge) Fri 12-Feb-16 08:09:06
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Re: Myths exploded


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
So, no phone call, no fix, no change

DSL uptime: 28 days, 03:27:49
Data rate: 19999 / 75356
Maximum data rate: 23735 / 2986830

I rang BT for an update and they didn't appear to know what I was on about. They have passed it back to Exeter who will look at it for the next 3 days.
This is just typical for BT, they never read any of the notes entered by the last person that you spoke to.

Its the same for when BT pass information onto BTOR, BTOR never reads any of the information and either just assumes here or just reads from a card.

As for uptime, here was how long my HH4A was up before it received to config value to do its reboot.
09:37:20, 07 Feb. ( 130.080000) NTP synchronization success!
08:37:53, 07 Feb. ( 142.800000) CWMP: session completed successfully
08:37:53, 07 Feb. ( 142.360000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
09:37:14, 07 Feb. ( 124.280000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:37:14, 07 Feb. ( 124.270000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
09:37:12, 07 Feb. ( 122.600000) NTP synchronization start
09:37:09, 07 Feb. ( 119.920000) PPP IPCP Receive Configuration ACK
09:37:09, 07 Feb. ( 119.910000) PPP IPCP Send Configuration Request
09:37:09, 07 Feb. ( 119.900000) PPP IPCP Receive Configuration NAK
09:37:07, 07 Feb. ( 117.660000) PPP IPCP Send Configuration ACK
09:37:07, 07 Feb. ( 117.660000) PPP IPCP Receive Configuration Request
09:37:07, 07 Feb. ( 117.130000) PPP IPCP Send Configuration Request
09:37:07, 07 Feb. ( 117.130000) WAN operating mode is DSL
09:37:07, 07 Feb. ( 117.130000) Last WAN operating mode was DSL
09:37:05, 07 Feb. ( 115.620000) PPPoA is up - VPI: 0, VCI:38
09:37:05, 07 Feb. ( 115.610000) CHAP authentication successful
09:37:05, 07 Feb. ( 115.550000) CHAP Receive Challenge
09:37:05, 07 Feb. ( 115.550000) Starting CHAP authentication with peer
09:37:05, 07 Feb. ( 115.550000) PPP LCP Receive Configuration ACK
09:37:05, 07 Feb. ( 115.530000) PPP LCP Send Configuration Request
09:37:05, 07 Feb. ( 115.530000) PPP LCP Receive Configuration Reject
09:37:05, 07 Feb. ( 115.530000) PPP LCP Send Configuration ACK
09:37:05, 07 Feb. ( 115.530000) PPP LCP Receive Configuration Request
09:37:05, 07 Feb. ( 115.370000) PPP LCP Send Configuration Request
09:37:02, 07 Feb. ( 112.220000) ETHoA is up - VPI: 0, VCI:35
09:37:02, 07 Feb. ( 112.220000) DSL is up
09:37:01, 07 Feb. ( 111.110000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
09:37:00, 07 Feb. ( 110.100000) DSL line rate: 1068 Kbps upstream, 6581 Kbps downstream
09:36:45, 07 Feb. ( 95.670000) CWMP: session closed due to error: No response
09:36:45, 07 Feb. ( 95.670000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:36:44, 07 Feb. ( 93.930000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:36:43, 07 Feb. ( 93.920000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
09:36:12, 07 Feb. ( 62.810000) CWMP: session closed due to error: No response
09:36:06, 07 Feb. STP Alert: Port eth0 leaving blocking state.
09:36:05, 07 Feb. ( 55.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:36:05, 07 Feb. ( 55.430000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
09:36:04, 07 Feb. ( 54.620000) CWMP: Initializing transaction for event code 1 BOOT
09:36:02, 07 Feb. ( 52.370000) Wire Lan Port 1 up
09:36:00, 07 Feb. ( 50.750000) WAN Auto-sensing running.
09:35:57, 07 Feb. ( 47.750000) System up, firmware version: 4.7.5.1.83.8.130.1.26.1.1 (Type A)
09:35:31, 07 Feb. ( 21.730000) System start
08:35:09, 07 Feb. (1422777.460000) PPP LCP Send Termination Request [User request]
08:35:08, 07 Feb. (1422775.520000) The system is going DOWN for reboot.
08:35:08, 07 Feb. (1422775.520000) OpenRG is going for reboot by IPC command
08:35:04, 07 Feb. (1422771.580000) System Error Failed SD-100 (1)
08:35:03, 07 Feb. (1422770.520000) OpenRG will go down for reboot in 5 seconds
Soo, 1422770.520000 works out to 16D 11H 12M 50S 520mS uptime.

Granted mine is a HH4 Type A version that might be completely different to the one you have.

Paul
Standard User Oliver341
(eat-sleep-adslguide) Fri 12-Feb-16 13:24:58
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Re: Myths exploded


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
09:36:12, 07 Feb. ( 62.810000) CWMP: session closed due to error: No response

Another sign the HH4 is not too smart, CWMP attempts to connect to the ACS before the line is even connected up. Silly.

Oliver.


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Standard User BatBoy
(sensei) Fri 12-Feb-16 17:29:52
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Re: Myths exploded


[re: Oliver341] [link to this post]
 
So I rang BT again to find out how many more times this cycle would repeat and I got through to Exeter. It appears I may have read out the serial number incorrectly so mea culpa. Hopefully next week will bring a resolution or I'll try giving Gavin Patterson the benefit of my experience.
Standard User BatBoy
(sensei) Mon 15-Feb-16 10:15:24
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Re: Myths exploded


[re: BatBoy] [link to this post]
 
Just had a call from BT to say they are still looking at this.
Well, I'm still looking at it as well. Trouble is, no-one seems to be DOING anything.
Standard User RobertoS
(elder) Mon 15-Feb-16 10:46:21
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Re: Myths exploded


[re: BatBoy] [link to this post]
 
Well stop looking at it and go and dig the garden or something.
tongue tongue wink

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User BatBoy
(sensei) Mon 15-Feb-16 10:52:17
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Re: Myths exploded


[re: RobertoS] [link to this post]
 
Maybe after I've finished this app. It will be Spring by then too smile
Standard User PaulKirby
(fountain of knowledge) Mon 15-Feb-16 11:50:29
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Re: Myths exploded


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Just had a call from BT to say they are still looking at this.
Well, I'm still looking at it as well. Trouble is, no-one seems to be DOING anything.
Well at least you didn't get the end of the month [censored] that I have been getting from BT.

Paul
Standard User Oliver341
(eat-sleep-adslguide) Mon 15-Feb-16 13:33:42
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Re: Myths exploded


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
What's the PPP uptime? Maybe it works off that (which can be less than the DSL uptime of course).

I tested this theory. I did a manual PPP disconnect/reconnect after 13 days, but the HH4 still rebooted after 14.01 days.

Oliver.

Edited by Oliver341 (Mon 15-Feb-16 13:33:59)

Standard User PaulKirby
(fountain of knowledge) Mon 15-Feb-16 16:38:13
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Re: Myths exploded


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by Oliver341:
What's the PPP uptime? Maybe it works off that (which can be less than the DSL uptime of course).

I tested this theory. I did a manual PPP disconnect/reconnect after 13 days, but the HH4 still rebooted after 14.01 days.
In another 13 days, try a power down and wait a couple mins and power back up and see if that reboots the next day, I am guessing it does, I know it did 3 times in a row on our HH4 on our ADSL2+ connection.

So either my connection is that [censored] and became unstable which is possible due to it is really a [censored] line or BT are sending configs to the HH that require it to do a reboot for them to become active.
I have noticed that when we have had loads of reconnects we have had loads of config changes before hand.

So if that's the case I might swap over to my FRITZ!BOX 3390 due to that never did any 14 day reboot [censored].

Paul
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