BT Home Hub Type B poor Wi-Fi

Hi all,

Been dealing with rather poor Wi-Fi from the BT Home Hub 5 Type B on an Infinity 40/20 connection. Connecting via ethernet produces good results with <1ms pings to the router and around 12ms to BBC.

Connecting over Wi-Fi 2.4/5 GHz (makes no difference) produces the following. I'm the only user on the connection at the moment. This makes for a really poor experience when using VoIP or playing video. I've recently split the networks but that hasn't made any difference. We've got Mac's and PCs' all up-to-date and some devices capable of AC and all others on N.

Any clues?

Cheers.

Ping has started…

PING 192.168.1.254 (192.168.1.254): 56 data bytes
64 bytes from 192.168.1.254: icmp_seq=0 ttl=64 time=707.918 ms
64 bytes from 192.168.1.254: icmp_seq=1 ttl=64 time=51.162 ms
64 bytes from 192.168.1.254: icmp_seq=2 ttl=64 time=762.582 ms
64 bytes from 192.168.1.254: icmp_seq=3 ttl=64 time=734.195 ms
64 bytes from 192.168.1.254: icmp_seq=4 ttl=64 time=704.969 ms
64 bytes from 192.168.1.254: icmp_seq=5 ttl=64 time=29.622 ms
64 bytes from 192.168.1.254: icmp_seq=6 ttl=64 time=685.895 ms
64 bytes from 192.168.1.254: icmp_seq=7 ttl=64 time=179.333 ms
64 bytes from 192.168.1.254: icmp_seq=8 ttl=64 time=102.406 ms
64 bytes from 192.168.1.254: icmp_seq=9 ttl=64 time=23.274 ms
64 bytes from 192.168.1.254: icmp_seq=10 ttl=64 time=556.520 ms
64 bytes from 192.168.1.254: icmp_seq=11 ttl=64 time=166.271 ms
64 bytes from 192.168.1.254: icmp_seq=12 ttl=64 time=87.985 ms
64 bytes from 192.168.1.254: icmp_seq=13 ttl=64 time=7.146 ms
64 bytes from 192.168.1.254: icmp_seq=14 ttl=64 time=542.363 ms
64 bytes from 192.168.1.254: icmp_seq=15 ttl=64 time=462.060 ms
64 bytes from 192.168.1.254: icmp_seq=16 ttl=64 time=75.136 ms
64 bytes from 192.168.1.254: icmp_seq=17 ttl=64 time=303.674 ms
64 bytes from 192.168.1.254: icmp_seq=18 ttl=64 time=532.425 ms
64 bytes from 192.168.1.254: icmp_seq=19 ttl=64 time=143.375 ms
64 bytes from 192.168.1.254: icmp_seq=20 ttl=64 time=64.759 ms
64 bytes from 192.168.1.254: icmp_seq=21 ttl=64 time=598.434 ms
64 bytes from 192.168.1.254: icmp_seq=22 ttl=64 time=516.788 ms
64 bytes from 192.168.1.254: icmp_seq=23 ttl=64 time=130.338 ms
64 bytes from 192.168.1.254: icmp_seq=24 ttl=64 time=50.556 ms

Ping has started…

PING www.bbc.net.uk (212.58.244.68): 56 data bytes
64 bytes from 212.58.244.68: icmp_seq=0 ttl=53 time=13.453 ms
64 bytes from 212.58.244.68: icmp_seq=1 ttl=53 time=361.463 ms
Request timeout for icmp_seq 2
64 bytes from 212.58.244.68: icmp_seq=2 ttl=53 time=1818.642 ms
64 bytes from 212.58.244.68: icmp_seq=3 ttl=53 time=818.177 ms
64 bytes from 212.58.244.68: icmp_seq=4 ttl=53 time=13.121 ms
64 bytes from 212.58.244.68: icmp_seq=5 ttl=53 time=15.188 ms
64 bytes from 212.58.244.68: icmp_seq=6 ttl=53 time=578.625 ms
64 bytes from 212.58.244.68: icmp_seq=7 ttl=53 time=16.910 ms
64 bytes from 212.58.244.68: icmp_seq=8 ttl=53 time=12.817 ms
64 bytes from 212.58.244.68: icmp_seq=9 ttl=53 time=15.492 ms
64 bytes from 212.58.244.68: icmp_seq=10 ttl=53 time=561.572 ms
64 bytes from 212.58.244.68: icmp_seq=11 ttl=53 time=15.388 ms
64 bytes from 212.58.244.68: icmp_seq=12 ttl=53 time=16.119 ms
64 bytes from 212.58.244.68: icmp_seq=13 ttl=53 time=15.088 ms
64 bytes from 212.58.244.68: icmp_seq=14 ttl=53 time=546.782 ms
64 bytes from 212.58.244.68: icmp_seq=15 ttl=53 time=13.483 ms

Have you tried moving the device right next to the HomeHub and see if that helps.
If that helps a lot, then you might be using conflicting channels as near by Wi-Fi points.

So you might need to change the channels the two bands use.
I had to plug in a Wi-Fi Dongle to scan what channels was being used and I had to leave it scanning for 2 days using 3rd party software, which I cannot remember, I know I was told on here what it was called.

Anyway after two days of scanning I could see a channel or two on the 2.4GHz Band and loads of free channels on the 5GHz band, so I chose the ideal free bands and it has helped a lot.

But at the end of the day BT's HH are on the rubbish side, but maybe that's just me

I would add some pings myself, but all our PC's are wired and only our mobile devices are using our Wi-Fi.

Paul

Hi Paul,

Yep, moved the devices right up to the Home Hub and it makes no difference. Pings all over the place, dropped also and pages sporadically loading.

Just ordered a replacement Hub so let's see if that makes a difference. If not I'll hook up my old Openreach modem and stick a decent Wi-Fi router on the end.

Wi-Fi is great but there's nothing like a hard wired connection

Cheers.

In reply to a post by Kiggs:

Hi Paul,

Yep, moved the devices right up to the Home Hub and it makes no difference. Pings all over the place, dropped also and pages sporadically loading.

Well I know I only use the Wi-Fi on my phone for emails when i am away form my PC which is wired, so I probably wouldn't notice any latency issues.

In reply to a post by Kiggs:

Just ordered a replacement Hub so let's see if that makes a difference. If not I'll hook up my old Openreach modem and stick a decent Wi-Fi router on the end.

Well BT sent me a free replacement HH4 due to they said it had been reporting issues to their system, the things BT Support say when they have no idea why the HH keeps dropping the connection
However our connection is still dropping connection and reducing speed

Have you thought about disabling the Wi-Fi on the HH and just connect up another modem/router to your Wired LAN and just use the Wi-Fi from that?

In reply to a post by Kiggs:

Wi-Fi is great but there's nothing like a hard wired connection

Hell yeah, still contemplating whether to upgrade the hardware and wiring for a 10Gb LAN

Paul

Have you thought about disabling the Wi-Fi on the HH and just connect up another modem/router to your Wired LAN and just use the Wi-Fi from that?

Yep, will probably do that but let's see if the replacement HH solves the issue. Currently hooked up on ethernet and it feels so much more responsive than Wi-Fi.

Got to be a faulty HH, i get 15ms pings 74Mbit down 18Mbit up with a brick wall between the HH and the PC.

In reply to a post by Kiggs:

... on an Infinity 40/20 connection.

40/20? I thought only Plusnet did those. (At one time).

Sorry, meant 40/10

Will update once I get the replacement.

You can edit until 23:44 . (Twelve hours from posting).

Edited by RobertoS (Sat 14-May-16 22:56:01)

What's even more bizarre is that I've just tried pinging BBC on an 8 year old Dell laptop (that's somehow got Windows 10 on it) and I'm getting consistent 10ms. The adapter is an old Intel Pro N card.

Seems to only be an issue with Apple devices that are on Wi-Fi. Apple devices hooked up via Ethernet are fine.

Weird.