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Standard User DYMO
(regular) Sat 28-May-16 16:17:04
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BT infinity 1 re-syncing


[link to this post]
 
how many times a day does infinity need to re-sync before BT say's there is a fault with the service ? or what is acceptable for this service?

thanks
Administrator MrSaffron
(staff) Sat 28-May-16 16:46:54
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
No hard and fast rules, but 1 resync a day no one will bat en eyelid.

Ten resyncs every hour and there is a problem and usually the DLM systems will impose lower connection speeds to stabilise things.

Have you ruled out effects of in home wiring, i.e. ran the modem in the test socket and verified that none of the phone extensions work for a phone when doing that.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User DYMO
(regular) Sat 28-May-16 17:42:38
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Re: BT infinity 1 re-syncing


[re: MrSaffron] [link to this post]
 
yes MrSaffron all checks have been made in the house BT has sent an engineer out checked the house all ok,he found a lot of errors at the cab so he got that swapped out,but still getting re-sync's today i've had 6 yesterday 9 a couple of days ago i had 15 within 1 hour


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Standard User ggremlin
(experienced) Sat 28-May-16 17:53:17
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
what modem are you using? and have you tried a different one?
Standard User DYMO
(regular) Sat 28-May-16 18:58:02
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Re: BT infinity 1 re-syncing


[re: ggremlin] [link to this post]
 
yes ggremlin i have swapped over with my daughters router both hh5 mine was a 5a hers is a 5b,i have read that there are better modems out there do you think that getting one would improve things
Standard User RobertoS
(elder) Sat 28-May-16 19:03:19
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
Wrt this problem, no.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Standard User RobertoS
(elder) Sat 28-May-16 19:06:27
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
When you swapped the routers, did you swap the power plug/cable?

Have you also swapped the filter, or is it a built-in Openreach filter? (I'm assuming you don't have an Openreach modem).

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Standard User DYMO
(regular) Sat 28-May-16 19:25:55
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Re: BT infinity 1 re-syncing


[re: RobertoS] [link to this post]
 
Hi RoertoS had to swap power plug and cables over as they would not interchange lol,i have a new openreach mk3 master socket,and no openreach modem just the hh5
Standard User RobertoS
(elder) Sat 28-May-16 19:54:44
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
When you say swapped cables, does that include the ADSL cable? I didn't think of that one earlier.

Any new or replacement electrical or electronic kit just before this started? Including TVs, Sky boxes, exercise equipment? (Exercise equipment next door can cause trouble as well).

[joke]It's the garage floor charging gear for your new Tesla car tongue [/joke]

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Standard User DYMO
(regular) Sat 28-May-16 20:24:04
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Re: BT infinity 1 re-syncing


[re: RobertoS] [link to this post]
 
Hi RobertoS yes even the adsl cable swapped for good measure as well,no nothing new in the house,and defo no exercise bikes here or next door lol next door are in their 80's
Standard User ukhardy07
(knowledge is power) Sat 28-May-16 21:42:36
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
In reply to a post by DYMO:
yes ggremlin i have swapped over with my daughters router both hh5 mine was a 5a hers is a 5b,i have read that there are better modems out there do you think that getting one would improve things


Getting a different modem is not necessary, the homehub does not drop 15 times in an hour unless there is a definite line fault / poor wiring internally (does not seem to be the case) / electrical interference in the property (again does not seem to be the case).

BT are very poor at accepting a fault and getting engineers out in my experience. Is the landline all clear or is there audible noise on the line. You stand a better chance reporting a voice fault a lot of the time, as this impacts the broadband, usually where there are broadband issues there is fuzz on the line which BT have to resolve.
Standard User RobertoS
(elder) Sat 28-May-16 23:56:20
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
Ahhh, in their 80s.

Maybe one of these.

(Note the icon on the post).

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User DYMO
(regular) Sun 29-May-16 12:43:48
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Re: BT infinity 1 re-syncing


[re: ukhardy07] [link to this post]
 
hi ukhardy07...the line is clear and as you say BT are very poor at accepting a fault and getting engineers out,the last time i contacted them they said there was a line fault and they would monitor it for 72hrs when questioned why as a fault was present he said it was procedure
so 72hrs later they said line was clear ?????
Standard User DYMO
(regular) Sun 29-May-16 12:46:06
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Re: BT infinity 1 re-syncing


[re: RobertoS] [link to this post]
 
haha Robertos yes there is one next door but has been there for some time lol
Standard User MHC
(sensei) Sun 29-May-16 13:04:28
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
A motor characteristic can suddenly change. If for example the brushes are wearing, when they get fully worn down there could be arcing, or if one partially break, the same can happen. Do not discount it, just because it has been there for years.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User DYMO
(regular) Sat 04-Jun-16 20:32:11
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Re: BT infinity 1 re-syncing


[re: MHC] [link to this post]
 
Hi anyone any idea what is happening here?

00:56:41, 04 Jun. (36505.330000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.100000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.090000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.080000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.070000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.060000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.050000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.040000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.030000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.020000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.010000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36505.000000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.990000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.980000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.970000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.960000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.950000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.940000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.930000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.920000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.910000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.900000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.890000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.880000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.870000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.860000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.850000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.840000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.830000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.820000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.810000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.800000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.790000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.780000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.770000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.760000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.750000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.740000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.730000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.720000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.710000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.700000) CWMP: Initializing transaction for event code 2 PERIODIC
00:56:40, 04 Jun. (36504.680000) CWMP: Initializing transaction for event code 2 PERIODIC
Standard User epyon
(experienced) Sun 05-Jun-16 06:44:04
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
the hub is sending a termination request ?

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Standard User ukhardy07
(knowledge is power) Sun 05-Jun-16 10:50:29
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Re: BT infinity 1 re-syncing


[re: DYMO] [link to this post]
 
That's just a code 2 periodic session which is standard when the hub contacts the BT server, often to check for new firmwares etc.

As for the line, there does appear to be a significant issue.
Standard User DYMO
(regular) Sun 05-Jun-16 11:55:11
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Re: BT infinity 1 re-syncing


[re: epyon] [link to this post]
 
ok thanks both
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