Hi I enquired about this speed increase a while back and I put it on hold because the lady from customer services said that I could get the extra speed but would have to agree to a new contract which I do not want to do with BT did you have to agree to a new contract ?
Cheers
BigB32
Kr1s69 (knowledge is power)
Thu 09-Jun-16 21:37:18
It's worth seeing the price for a new contract. I recontracted to get 55Mbps but it's only £10 per month so considerably cheaper than if I'd been upgraded without recontracting.
Kris
BT Infinity
Ashington (Northumberland) Exchange
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Nope, didn't recontract - still paying same discounted rate.
Router just rebooted one night and the sync had increased. To be honest the speed update (at least for us) hasn't really made much difference. Speed tests now coming out at 50/51 instead of 38/39.
Hi that sounds about what is normal for BT customer services they are not all singing from the same sheet she definitely said I would have to sign up to a new contract what a shower comes to something when cust. services don't give out the correct info.
BigB32
ukhardy07 (knowledge is power)
Fri 10-Jun-16 11:32:36
Update as of 12.midday today received e-mail from BT telling me my Infinity broadband will be upgraded to 52 meg automatically and we will let you know when it,s done they say ,will see what happens
gt94sss2 (fountain of knowledge)
Sun 12-Jun-16 17:10:30
BT have always said that Infinity 1 users would be upgraded over the summer - but if you wanted to jump the queue then you had to a contact extension and they would then do it ASAP
It's worth seeing the price for a new contract. I recontracted to get 55Mbps but it's only £10 per month so considerably cheaper than if I'd been upgraded without recontracting.
Yes, I got the same deal via the link in the email about the price rises. Price rise actually meant price cut.
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