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Standard User RobertoS
(elder) Tue 14-Jun-16 15:40:07
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Re: IP Profile Reduced After Power Cuts


[re: Xplosion] [link to this post]
 
Yep, unfortunately frown.

Has it come back at exactly the same IP Profile? To the same decimal?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM

Edited by RobertoS (Tue 14-Jun-16 15:40:47)

Standard User Xplosion
(member) Fri 17-Jun-16 19:57:32
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Re: IP Profile Reduced After Power Cuts


[re: RobertoS] [link to this post]
 
Unfortunately I didn't make a note of the exact IP profile, but it's still around 55Mbps, 50Mbps throughput frown

Annoyed that BT lied to me the other day about resetting the profile, I didn't know it couldn't be done remotely at the time.

UPDATE: Just spoke to BT customer options, apparently the guy who put my retention deal through wrongly put me on a 'service line' restricted at 55Mbps. The person who I spoke to has put an order through to get the restriction removed and I can see the order in my account. Nothing to do with DLM after all, just human error!


BT Infinity 2

Speed test result

Edited by Xplosion (Fri 17-Jun-16 20:35:08)

Standard User RobertoS
(elder) Fri 17-Jun-16 20:55:18
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Re: IP Profile Reduced After Power Cuts


[re: Xplosion] [link to this post]
 
So the people you spoke to before your opening post just hadn't a clue what they were doing frown.

With luck you will get upgraded again in 2-3 days. Maybe even overnight. I think it varies with ISP order handling efficiency.

Good luck, and let us know smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM


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Standard User Xplosion
(member) Fri 24-Jun-16 10:24:12
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Re: IP Profile Reduced After Power Cuts


[re: RobertoS] [link to this post]
 
All sorted, router re-synced at full speed this morning smile

thinkbroadband speed test

Speedtest.net

testmy.net


BT Infinity 2

Speed test result
Standard User RobertoS
(elder) Fri 24-Jun-16 10:27:46
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Re: IP Profile Reduced After Power Cuts


[re: Xplosion] [link to this post]
 
That's better. A pity it took so long.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User iand
(fountain of knowledge) Sat 25-Jun-16 15:29:24
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Re: IP Profile Reduced After Power Cuts


[re: RobertoS] [link to this post]
 
my line took around 2 weeks to become stable, back to the same figures again, after a similar outage... Same VDSL2 but different ISP provider.

IanD
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