@ukhardy07 How did you argue the case for £50 credit?

Edited by planetf1 (Wed 22-Jun-16 08:27:31)

In reply to a post by planetf1:

@ukhardy07 How did you argue the case for £50 credit?

I had logged issues with HH5A on my account, so they needed to send me out a replacement anyway. Hence free replacement and I talked them up to replacing it with the HH6 which they eventually agreed to. So my situation was definitely a little unique.

In reply to a post by ukhardy07:

In reply to a post by planetf1:

@ukhardy07 How did you argue the case for £50 credit?

I had logged issues with HH5A on my account, so they needed to send me out a replacement anyway. Hence free replacement and I talked them up to replacing it with the HH6 which they eventually agreed to. So my situation was definitely a little unique.

Now that's interesting. I opened up a case for wifi issues with HH 5a a few months back. it got escalated, but I got worn down and gave up chasing it for a bit. I figured they'd closed it, though a few weeks ago I had a letter/email confirming the escalation and they were investigating ... perhaps I could use that as a discussion point to get a new HH.

To elaborate further.. I thought I'd had an email confirming the issue closed, but the letter I have is from 22 May & says "we are really sorry for the time it's taking to deal with your complaint".. and then provides ombudsman information. The issue was about disappearance / failing of the 2.4 Ghz wifi network, an issue that didn't affect a loaned VR900 I had. I still get a variation of the issue but figured an ISP change, or a new router, was likely easier than continuing to chase BT.

Any advice on using this to my advantage welcome. Do I bring it up with the regular team when recontracting? It's actually a genuine suggestion for a technical fix to the issue. different HW = different behaviour. In fact they had previously sent out a HH4 having promised a new HH5 (which I already had - a HH5a) and admitted that was an error...

Edited by planetf1 (Wed 22-Jun-16 10:08:32)

Well it's clear from this thread that BT's just screwing everybody over.... I suppose thats what loyalty gets some of you, I can't complain from that angle only been with BT since Jan.

I don't think its worth paying anything for this new P.O.C it will just be a higher spec dissapointment.... and to be fair I have whats considered one of the best routers in the world and the only way I can get it to work well is by having it setup as operating in a non EU region.

So whats the point of having something thats locked down with conformity.

https://s31.postimg.org/5vnyhomh7/Capture.png
https://s31.postimg.org/74qzuwpqz/Capture2.png
https://s32.postimg.org/wghasqwqd/Capture3.png

Very impressed so far

miles better than the HH5 regarding the GUI and wireless

also my ping has dropped by 3 in every test so far

spooky

Edited by epyon (Wed 22-Jun-16 16:07:54)

As I have FTTP my HH5 connects to the ONTE through the red WAN port. So I wonder whether the HH6 would even work in my situation.

In reply to a post by brightd:

As I have FTTP my HH5 connects to the ONTE through the red WAN port. So I wonder whether the HH6 would even work in my situation.

It would - the User Guides are at http://bt.custhelp.com/app/answers/detail/a_id/10477...

They show one of the LAN ports works as a WAN port when needed (such as FTTP)

Yes it has Infinity 3/4 Settings on the router

so it will be compatible.

EDIT:

ohh IPv6 is fully enable

10/10 on the ready test has it just been rolled out?

Edited by epyon (Sat 25-Jun-16 11:07:15)

Just to confirm, BT are charging just £50 for this new hub without requirement of new contract ??

I don't mind paying for one as long as no new contract or price change and it remains mine once my contract ends.

Deleted

Edited by Icaras (Thu 30-Jun-16 07:35:13)