@ukhardy07 How did you argue the case for £50 credit?
I had logged issues with HH5A on my account, so they needed to send me out a replacement anyway. Hence free replacement and I talked them up to replacing it with the HH6 which they eventually agreed to. So my situation was definitely a little unique.
Now that's interesting. I opened up a case for wifi issues with HH 5a a few months back. it got escalated, but I got worn down and gave up chasing it for a bit. I figured they'd closed it, though a few weeks ago I had a letter/email confirming the escalation and they were investigating ... perhaps I could use that as a discussion point to get a new HH.
To elaborate further.. I thought I'd had an email confirming the issue closed, but the letter I have is from 22 May & says "we are really sorry for the time it's taking to deal with your complaint".. and then provides ombudsman information. The issue was about disappearance / failing of the 2.4 Ghz wifi network, an issue that didn't affect a loaned VR900 I had. I still get a variation of the issue but figured an ISP change, or a new router, was likely easier than continuing to chase BT.
Any advice on using this to my advantage welcome. Do I bring it up with the regular team when recontracting? It's actually a genuine suggestion for a technical fix to the issue. different HW = different behaviour. In fact they had previously sent out a HH4 having promised a new HH5 (which I already had - a HH5a) and admitted that was an error...
Edited by planetf1 (Wed 22-Jun-16 10:08:32)