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Standard User planetf1
(experienced) Wed 22-Jun-16 08:25:21
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Re: Homehub 6 (smart hub)


[re: ukhardy07] [link to this post]
 
@ukhardy07 How did you argue the case for £50 credit?

Edited by planetf1 (Wed 22-Jun-16 08:27:31)

Standard User ukhardy07
(knowledge is power) Wed 22-Jun-16 09:23:16
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Re: Homehub 6 (smart hub)


[re: planetf1] [link to this post]
 
In reply to a post by planetf1:
@ukhardy07 How did you argue the case for £50 credit?


I had logged issues with HH5A on my account, so they needed to send me out a replacement anyway. Hence free replacement and I talked them up to replacing it with the HH6 which they eventually agreed to. So my situation was definitely a little unique.
Standard User planetf1
(experienced) Wed 22-Jun-16 09:58:26
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Re: Homehub 6 (smart hub)


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
In reply to a post by planetf1:
@ukhardy07 How did you argue the case for £50 credit?


I had logged issues with HH5A on my account, so they needed to send me out a replacement anyway. Hence free replacement and I talked them up to replacing it with the HH6 which they eventually agreed to. So my situation was definitely a little unique.


Now that's interesting. I opened up a case for wifi issues with HH 5a a few months back. it got escalated, but I got worn down and gave up chasing it for a bit. I figured they'd closed it, though a few weeks ago I had a letter/email confirming the escalation and they were investigating ... perhaps I could use that as a discussion point to get a new HH.

To elaborate further.. I thought I'd had an email confirming the issue closed, but the letter I have is from 22 May & says "we are really sorry for the time it's taking to deal with your complaint".. and then provides ombudsman information. The issue was about disappearance / failing of the 2.4 Ghz wifi network, an issue that didn't affect a loaned VR900 I had. I still get a variation of the issue but figured an ISP change, or a new router, was likely easier than continuing to chase BT.

Any advice on using this to my advantage welcome. Do I bring it up with the regular team when recontracting? It's actually a genuine suggestion for a technical fix to the issue. different HW = different behaviour. In fact they had previously sent out a HH4 having promised a new HH5 (which I already had - a HH5a) and admitted that was an error...

Edited by planetf1 (Wed 22-Jun-16 10:08:32)


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Standard User mlmclaren
(knowledge is power) Wed 22-Jun-16 12:02:41
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Re: Homehub 6 (smart hub)


[re: mlmclaren] [link to this post]
 
Well it's clear from this thread that BT's just screwing everybody over.... I suppose thats what loyalty gets some of you, I can't complain from that angle only been with BT since Jan.

I don't think its worth paying anything for this new P.O.C it will just be a higher spec dissapointment.... and to be fair I have whats considered one of the best routers in the world and the only way I can get it to work well is by having it setup as operating in a non EU region.

So whats the point of having something thats locked down with conformity.

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - Quality Monitor - Quality Monitor 2
SkyFibre - 39998/9995kbps
Standard User epyon
(experienced) Wed 22-Jun-16 14:05:13
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Re: Homehub 6 (smart hub)


[re: epyon] [link to this post]
 
https://s31.postimg.org/5vnyhomh7/Capture.png
https://s31.postimg.org/74qzuwpqz/Capture2.png
https://s32.postimg.org/wghasqwqd/Capture3.png

Very impressed so far

miles better than the HH5 regarding the GUI and wireless

also my ping has dropped by 3 in every test so far crazy

spooky

BT Infinity 2 - 80/20
BT Infinity 2 Speedtest *SH/HH6*
BT Mobile - 4G
BT Mobile 4G Speedtest *Huawei PLK-L01*

Edited by epyon (Wed 22-Jun-16 16:07:54)

Standard User brightd
(experienced) Fri 24-Jun-16 20:44:27
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Re: Homehub 6 (smart hub)


[re: mlmclaren] [link to this post]
 
As I have FTTP my HH5 connects to the ONTE through the red WAN port. So I wonder whether the HH6 would even work in my situation.

David

Infinity 2 over FTTP from BTBroadband
Standard User gt94sss2
(fountain of knowledge) Fri 24-Jun-16 21:02:36
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Re: Homehub 6 (smart hub)


[re: brightd] [link to this post]
 
In reply to a post by brightd:
As I have FTTP my HH5 connects to the ONTE through the red WAN port. So I wonder whether the HH6 would even work in my situation.


It would - the User Guides are at http://bt.custhelp.com/app/answers/detail/a_id/10477...

They show one of the LAN ports works as a WAN port when needed (such as FTTP)
Standard User epyon
(experienced) Sat 25-Jun-16 11:01:38
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Re: Homehub 6 (smart hub)


[re: brightd] [link to this post]
 
Yes it has Infinity 3/4 Settings on the router

so it will be compatible.

EDIT:

ohh IPv6 is fully enable blush

10/10 on the ready test has it just been rolled out?

BT Infinity 2 - 80/20
BT Infinity 2 Speedtest *Smart Hub*
BT Mobile - 4G
BT Mobile 4G Speedtest *Huawei PLK-L01*

Edited by epyon (Sat 25-Jun-16 11:07:15)

Standard User mlmclaren
(knowledge is power) Thu 30-Jun-16 03:05:24
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Re: Homehub 6 (smart hub)


[re: ukhardy07] [link to this post]
 
Just to confirm, BT are charging just £50 for this new hub without requirement of new contract ??

I don't mind paying for one as long as no new contract or price change and it remains mine once my contract ends.

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - Quality Monitor - Quality Monitor 2
SkyFibre - 39998/9995kbps
Standard User Icaras
(experienced) Thu 30-Jun-16 07:34:23
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Re: Homehub 6 (smart hub)


[re: brightd] [link to this post]
 
Deleted

Edited by Icaras (Thu 30-Jun-16 07:35:13)

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