Not impressed with Smart Hub from get go!

I've just plugged in my Smart Hub (HH6) and immediately, my sync has dropped from 55Mbps to 22Mbps and attenuation shot up to 28 from 18.

Trying as we speak to get through to BT Help. New stats:

DSL uptime:
0 Days, 0 Hours 41 Minutes 1 Seconds
Data rate:
6422 / 22291
Maximum data rate:
6422 / 20717
Noise margin:
8 / 7.4
Line attenuation:
28.2
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
18 MB Uploaded / 100 MB Downloaded
Broadband username:
[email protected]

Suggests somehow only one wire is working, same lead as usual? Dirty connector on DSL socket?

Yeah that's what I was thinking. However, apart from hub, everything same as before. Smart hub doesn't even come with a phone cable. Just hub and power lead.

Doesn't come with a cable? Sounds like you got a returned one.

I did think it was a bit strange that it came with no cable. The box was sealed in the clear plastic though.

There must be a lot of returned ones out there then as everyone I've spoken to have said that when they got their new Smart Hub there is no DSL or Ethernet cable included

They do not come in the box - I have just had it confirmed from BT support. I'm on with them now.

So how do new customers plug them in?

According to the test results the Hub hasn't been tested with windows

They guy I'm talking to doesn't seem to be too clued up but he said the first ones are for existing customers hence the lack of phone lead.

He hasn't got a clue to be honest. He asked me what I was using before - told him the Huawei HG612. He then said to unplug that and plug in Smart Hub. I told him I already had and that was the whole reason I'm on with him. The call continues . . . .