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Just out of interest, has anyone on unlimited Infinity 2 had their free increase to 500GB cloud storage yet?
Just been on online chat as I haven't had mine and the cs reps seemed to know nothing about it despite it being on their website and me receiving an email saying it would happen on 3rd July!
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I don't use it but I've just checked and I have 500GB now so it has applied to my account.
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I was thinking abut starting to use it as 500GB is actually usable but not had mine upgraded yet. Seems to be a bit hit and miss at moment. Most seem to have had it but some, including myself have not . . . .
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Ironic that I don't use it but have it and you want to use it and struggling to get it...
I have an Office 365 account and so have 10TB of storage in that so haven't bothered with the BT storage.
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Be aware that if you change ISP, you will lose it (unless you pay more to keep it) and the last time I checked, there is no way to migrate the files to another cloud provider, so something to consider.
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At the very least you can do a 2 stage migration, ie copy all the files from BT cloud to local storage and then copy from local back to another cloud. A direct copy may not be possible but BT Cloud wouldn't be alone in that issue.
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I used https://mover.io to migrate my files from Dropbox to Google Drive - pretty easy. And free.
I'm just saying that the customers needs to be aware when they end their contract. 
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How long ago did you start the contract? I'm sure all the different offer/deals on the system will be updated in time, but the newer ones probably got done first. Funny enough, employees with free Infinity 2 still have 50GB only
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I originally migrated to BT from Plusnet in April. Then, 2 weeks ago, I re-contracted (12 month contract) so I could get the Smart Hub for free.
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Just a heads up, on both my accounts I have, I got the increased Cloud storage today, I only got 1 email for 1 of them. Checking them both, they're 500GB now
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