BT Infinity Speed upgrade: any action needed at my end?

I have BT Infinity, my house is about 200M from the BT Cabinet, I have a 3rd party router (Asus RT-AC68U) and a BT Modem. My speed tests have consistently been around 37 Mb/sec and I had assumed that this was because of the 38Mb speed cap. On 23 June BT sent me an email saying that my "speed upgrade is now complete" with speeds of up to 52Mb. As it happens I was away for about a week when they sent the email and my modem and router were turned off.

On my return I turned on my modem and router, performed a speed test and still got 37Mb. Given the distance to the BT cabinet, I had expected an increase. I've power cycled both devices (modem on first, router on second) but with no change in the speed test. Do I have to make any changes on my end, given that I have a 3rd party router? I had expected not, as it's the modem that is making the connection. Is it likely that 37Mb is my maximum speed and is there any way of confirming this?

Is your modem an ECI or HG612? the HG612 is easily unlocked, giving access to full line stats.

# xdslcmd info --show
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 14806 Kbps, Downstream rate = 57904 Kbps
Bearer: 0, Upstream rate = 14989 Kbps, Downstream rate = 59500 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.6 5.6
Attn(dB): 19.7 0.0
Pwr(dBm): 13.6 7.4
VDSL2 framing
Bearer 0
MSGc: -6 25
B: 243 237
M: 1 1
T: 0 64
R: 10 16
S: 0.1306 0.5051
L: 15561 4023
D: 8 1
I: 254 127
N: 254 254
Q: 8 0
V: 0 0
RxQueue: 48 0
TxQueue: 16 0
G.INP Framing: 18 0
G.INP lookback: 16 0
RRC bits: 0 24
Bearer 1
MSGc: 122 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 8.0000 0.0000
L: 32 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 1605425
OHFErr: 309 552
RS: 2569481672 3009955
RSCorr: 9427868 5814
RSUnCorr: 0 0
Bearer 1
OHF: 224324420 0
OHFErr: 0 0
RS: 1794594863 0
RSCorr: 1101 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 83100 0
rtx_c: 68438 0
rtx_uc: 49343 0

G.INP Counters
LEFTRS: 844 0
minEFTR: 59478 0
errFreeBits: 464362389 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 4264179097 0
Data Cells: 632861514 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 79 505
SES: 11 0
UAS: 532 522
AS: 3603294

Bearer 0
INP: 49.00 0.00
INPRein: 0.00 0.00
delay: 0 0
PER: 0.00 8.11
OR: 0.01 30.56
AgR: 59560.78 15019.66

Bearer 1
INP: 2.00 0.00
INPRein: 2.00 0.00
delay: 0 0
PER: 16.06 0.01
OR: 63.75 0.01
AgR: 63.75 0.01

Bitswap: 2716522/2716524 77843/78109

Unfortunately it's an ECI modem (/r Rev B if that helps).

Edited by coyrls (Thu 07-Jul-16 17:56:37)

What does the dsl checker estimate for your line? www.dslchecker.bt.com

Edited by deleted (Thu 07-Jul-16 18:01:41)

Range A (Clean) 69.3 - 80
Range B (Impacted) 47.5 - 77.3

All higher than 37!

Time to call BT support I think

Is that the BT Wholesale Performance Test? If not, please run it, ignoring the red instructions, then also ignore the first page of results. Click the Further diagnostics at the bottom, then copy and paste the full contents of the two text boxes of results.

We don't need the graphics or other spiel.

Download speedachieved during the test was - 36.68 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-53.17 Mbps .
Additional Information:
IP Profile for your line is - 53.17 Mbps

Upload speed achieved during the test was - 8.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Not sure if I'll make much progress with them, given that the wholesale test says that the acceptable range for my line is 20Mbps - 53.17Mbps. I suspect that they will quote this back at me.

So you are sync'ed at the full 55Mbps, (at least - above 54,900). Are you connected wired or wireless to your router? You need to be wired for this purpose .

Edited by RobertoS (Thu 07-Jul-16 18:12:43)