I installed the HH6 a couple of weeks ago and immediately Max data rate dropped from 62071 to 59190 and data rate from 62080 to 60.35.
I was connecting on the HH5 the day before the switch at 57760. After it was 54510 and this has dropped until today it is 53890.
Pages were a little slow loading online but I could live with it.
Then came the BT problems last week and like everyone else either couldn't load or pages took ages to load.
Friday everything was supposed to be fixed. Not mine unfortunately.
I phoned BT several times to complain and all they said was that you are getting speeds in line with what could be expected.
I kept batting on about pages not loading or very slow but they just kept on saying the same thing.
I went all through it again just now with the same results
Your speed is ok and what you would expect.
I have tried to put in a complaint but am told that some would ring.
Well they said that Friday and no-one did.
Question is, does anyone know of an address of someone at the top I could contact.
Strangely I had a very similar problem last July and a very helpful guy at something called Kolkata case management team sorted it out after a few weeks. Unfortunately they don't seem to be around this year.
My wife has given up on her iPad because it just will not load.
Any suggestions will be very welcome.
How about putting my HH5 back on?