Wish I had never heard of the HH6

I installed the HH6 a couple of weeks ago and immediately Max data rate dropped from 62071 to 59190 and data rate from 62080 to 60.35.
I was connecting on the HH5 the day before the switch at 57760. After it was 54510 and this has dropped until today it is 53890.
Pages were a little slow loading online but I could live with it.
Then came the BT problems last week and like everyone else either couldn't load or pages took ages to load.
Friday everything was supposed to be fixed. Not mine unfortunately.
I phoned BT several times to complain and all they said was that you are getting speeds in line with what could be expected.
I kept batting on about pages not loading or very slow but they just kept on saying the same thing.
I went all through it again just now with the same results
Your speed is ok and what you would expect.
I have tried to put in a complaint but am told that some would ring.
Well they said that Friday and no-one did.
Question is, does anyone know of an address of someone at the top I could contact.
Strangely I had a very similar problem last July and a very helpful guy at something called Kolkata case management team sorted it out after a few weeks. Unfortunately they don't seem to be around this year.
My wife has given up on her iPad because it just will not load.
Any suggestions will be very welcome.
How about putting my HH5 back on?

Ive put mine in yesterday on my Plusnet line, every 10mins or so the internet stalls and then starts working, gone back to the PlusnetOne router aka HH5 and all good

After more phone calls than I care to remember, and several broken promises from BT to phone, even after they had texted me that they would phone between certain times that never happened.
I finally got through to a chap that listened. I convinced him that if they were so certain that there was nothing wrong with my line then there must be something wrong with the router. ( forgot to mention that Netflix and Amazon Prime were a nightmare to watch with loading problems).
He agreed to send me a replacement HH6 and I have had a text to say that it will arrive on Monday.
I will try it out for a few days, but if there is no improvement I will bung the HH5 back on.
I will keep you updated.
To anyone thinking of getting the HH6, think twice!

Edited by deleted (Sat 30-Jul-16 09:03:07)

Regarding speed it is known to often give a slightly slower speed, but it is not enough to notice in day to day usage.

Regarding pages being very slow to load, it could just be the wireless channel in use.

Hopefully the replacement will help you out.

I personally have had no issues with the HH6, with well over 20 devices connecting into the router.

How odd, it is the best thing since sliced bread as far as i am concerned, it is better than the HH3 with modem, HH4 with modem, HH5 Type A and HH5 Type B on my connection.

Sync rates are better, WiFi is faster and my connection is more stable.

In reply to a post by ukhardy07:

Regarding speed it is known to often give a slightly slower speed, but it is not enough to notice in day to day usage.

Regarding pages being very slow to load, it could just be the wireless channel in use.

Hopefully the replacement will help you out.

I personally have had no issues with the HH6, with well over 20 devices connecting into the router.

All my devices are wired. The wireless channel is irrelevant. Only my phone and an iPad are connected by wi-fi

Pages loading slow is something i can't explain for you

hopefully just a bad unit

as i've not had any problems since i got it last month.

I have 31 potential devices using wireless and 1 using wired. That is of course they're not all online at once.

Average load is around 16 devices connected at a time.

Pages loading slowly at those speeds is very odd. Pages would load relatively ok even at 1Mbps.

Fingers and toes crossed the new one resolves everything for you. I think it will do

How many devices are you connecting in, just 4 wired and 2 wireless? If so absolutely it should be easily handling that.

Edited by ukhardy07 (Sat 30-Jul-16 16:03:55)

Thanks for the good wishes.
Yes 4 wired plus an HH5 that I am using as an wi-fi extender. The HH6 didn't add anything to the wi-Fi range. The replacement arrived a couple of hours ago and 2 days early. I forgot that I have my printer on wi-fi. Not switched on much though. It would not accept the HH6 password despite repeated attempts so I had to use WPS which I prefer to switch off. Family stuff going on so I will probably have to wait until Monday to install this one. As you say "fingers crossed".

Ive popped it back in, going to give it another go, will see what happens

The load on my HH5 was so high it used to self reboot as often as much as 3 times a day. I had multiple replacements, both A and B, but neither could manage it.

I will be very surprised if the issues continue.

That said it they persist do the following:
1. Set the 5Ghz and 2.4Ghz as different bands
2. Disable WPS, WPS brute forcing has been known to occur and make a device fall over.
3. Disable the Smart Setup, it often causes issues with no throughout if it does not load correctly on the device in question.

The smart Setup may very well be the cause of your issues.

Full instructions for disabling smart setup

http://bt.custhelp.com/app/answers/detail/a_id/44328...

Regarding wireless signal, the hub 6 is much better range than a HH5B but around the same as a HH5A. The 5Ghz is a lot better than both 5A and 5B if you separate the bands.

In reply to a post by epyon:

Pages loading slow is something i can't explain for you

I have seen pages load slowly on hh5b, as the ipv6 stuff has been introduced. it particularly affected the 'edge' browser. turning off ipv6, or choosing a different browser helped.

Yes thanks, but I always have smart setup switched off. It interferes with registration on my Fire box.

I've had 2 Smart Hub's now, both same problems from the start, firmware update ending EC seems to make issues worse too... and my 2nd hub after a week was still not being updated to latest firmware so I suspect maybe a firmware issues in later update.

I'm not sure of the issues relating to reduced sync speed, I personally haven't seen this but I've seen constant problems with routing and the device just stalling...

Wireless is very problematic for some at the moment, BT have confirmed this is being looked into but have nothing yet as far as information or any tricks around it... though they said my attempt to reduce the issues where the best option for anybody (separate bands and shift as much away from 2G as possible)... easy for me, only 2-3 devices 2G and they are 2 printers and a phone.

I agree with many on here that the WiFi is much better than previous gen models, 5G has quiet a good penetration across my apartment but with the router stalling and just sitting on a Green light status (which nobody knows the meaning of)

It seemed to start of as a one ever 26-48 hours thing but then started to be come a every 3-6 hours thing... It got so bad one night (every 30-90 minutes) that a game I played online put me on a final warning for bad sport, because it thought I was going offline to avoid losing a game or just annoy people.

I'm connected to a Huawei cabinet and was told I should use the HH5b but that IMO opinion doesn't cut it as a paper weight never mind a router, so I'm using a HH5a which had a couple of teething issues with wireless at the start but that seemed to be due to me trying to use a DFS channel and I think Gatwick airport or some sort of radar nearby is interfering and it sends it offline searching for new channels... but since been solid after switching down to lower channels.

PS, NO sync speed issues on the HH5a... still syncing as fast, if not faster than when I had G.INP on my HG612.

Pages loading slowly can be caused by lots of things.
Wireless is one thing as it is dependent on the strength of the signal.
But the main reason is because data can only be received at the speed it is sent and the server [site] sending the data might not be able to send very fast or is badly setup.
With wifi the signal is never reliable [like when using a mobile you can lose connection depending on where you are etc].

As it stands all 14 devices connected to wifi are using the 2.4ghz band. Having to seperate the bands but having it add -5 to the end is a pain

In reply to a post by ironman12345:

Pages loading slowly can be caused by lots of things.
Wireless is one thing as it is dependent on the strength of the signal.
But the main reason is because data can only be received at the speed it is sent and the server [site] sending the data might not be able to send very fast or is badly setup.
With wifi the signal is never reliable [like when using a mobile you can lose connection depending on where you are etc].

I installed my replaced HH6 a week ago last Monday. I decided not to touch it for a week and see how it settles down.
I have now looked at the stats and found that my download speeds have returned to that of my much loved HH5a. Approximately 57Mbps from 53. Syncing has changed from23700/59190 to19999/63107. Data rate 20.00kbps/60.35 to 20.00kbps/64.57kbps.
But page loading on the net is blooming dire on my wired PC and on Wi-Fi.
This is on all sites, BBC etc. and all major sites.
I have got an HH5A as a range extender the other side of the house, as, despite the hype, the HH6 is no better sending Wi-Fi to this part of the house than my old HH5A. I have wondered at the compatibility of the two hubs on Wi-Fi but this does not explain the same loading problems on my wired device.
I have not separated the 2.4 and 5Ghz as I have tried this on other hubs without any detectable benefit.
I am going to run this router another week and if it does not improve( well it is supposed to be a smart router) I am replacing it with my old and trusted HH5A.

Edited by deleted (Tue 09-Aug-16 09:52:20)

In reply to a post by woodroyd:

But page loading on the net is blooming dire on my wired PC and on Wi-Fi.
This is on all sites, BBC etc. and all major sites.
I have got an HH5A as a range extender the other side of the house, as, despite the hype, the HH6 is no better sending Wi-Fi to this part of the house than my old HH5A. I have wondered at the compatibility of the two hubs on Wi-Fi but this does not explain the same loading problems on my wired device.

a few questions:
how is the hh5a connected?
does it use the same channels and ssid?
if it (the hh5a) is turned off, does the pc speed up?
what browser are you using?

There is one thing that springs to mind and that is the "Large Send Offload" setting in your network adapter advanced settings.
It should always be set to "Disabled" as for most modern networks and speeds it is notorious at slowing down adapters for network and internet use.
Can`t think of any reason for the wireless problem though as I don`t use it.

I've got a new HH6 and all had been fine for 24 hours. If all your devices are connecting to 2.4ghz in the main menu you probably have a faulty hub

So what is the exact issue with the Smart Hub?

I ask due to I have a free one arriving on the 25th for our new install of FTTP on the 26th.

I know I have to connect it up in WAN Mode, so hopefully I will be fine.

Paul

There are actually 2 devices - one for DSL and one for FTTP. You may find your experience on FTTP to be substantially different to others on DSL

In reply to a post by BatBoy:

There are actually 2 devices - one for DSL and one for FTTP. You may find your experience on FTTP to be substantially different to others on DSL

Oh, right, well I was told by BT that it was the normal Smart Hub that is used for FTTC and that where I will be using the the supplied hardware supplied by Openreach I just need to connect up the Smart Hub in Wan Mode and that the FTTC side of things will be skipped.

But I will see when it arrives on the 25th, it may just be a FTTP one.

Paul

My belief is that they are the same device for FTTC/FTTP the difference simply being what port you plug the Internet side of things.

For FTTC it will be the DSL port, for FTTP it will be an Ethernet WAN port usually red and marked WAN

There are no major issues with the SmartHub that I can see, mines perfect.

There are 2 versions of the hub, FTTP customers get a version where ethernet port 4 can plug into the FTTP modem. FTTC customers receive a hub where port 4 does nothing.

I believe for FTTP customers, port 4 is also red, whereas FTTC customers it is not.

Edited by ukhardy07 (Sat 13-Aug-16 22:19:03)

In reply to a post by MrSaffron:

My belief is that they are the same device for FTTC/FTTP the difference simply being what port you plug the Internet side of things.

For FTTC it will be the DSL port, for FTTP it will be an Ethernet WAN port usually red and marked WAN

as mr hardy says there is two versions.

User guides (BT website)

I asked for the fttp version so i could use the separate modem but was told no they would only issue them to people who have FTTP due to there being substantially less of them being currently available..


Only issue i have is the static ip does not work from the router as it does not seem to save the data properly and assigns any ip it likes, it has to be set on the device to keep using the same ip.

Edited by omnius (Sat 13-Aug-16 23:02:55)

I wonder, do you have the "Authoritative DHCP" function turned off? This has been known to cause your issues when enabled.

Difference I can see is that on one model the Port 4 is labelled WAN and on the FTTC guide this is not shown, oddly the FTTP version still has an RJ11 broadband socket.

This makes me wonder if this is a cosmetic label change rather than an actual difference in the hardware. If doing this sort of change for FTTP I'd also expect a label to cover the 'broadband DSL' port.

Maybe there is a CPU/memory difference for FTTP i.e. handling 300 Mbps which would raise an interesting question about what devices were used in the comparative wireless testing BT did.

In reply to a post by MrSaffron:

Difference I can see is that on one model the Port 4 is labelled WAN and on the FTTC guide this is not shown, oddly the FTTP version still has an RJ11 broadband socket.

This makes me wonder if this is a cosmetic label change rather than an actual difference in the hardware. If doing this sort of change for FTTP I'd also expect a label to cover the 'broadband DSL' port.

Maybe there is a CPU/memory difference for FTTP i.e. handling 300 Mbps which would raise an interesting question about what devices were used in the comparative wireless testing BT did.

I was wondering the same, I also notice they looked the same apart from the red label saying WAN over Ethernet Port 4.

Mine should arrive on the 25th so I will take a look, hopefully they will be the same innards and be fine for 300Mbps or it will be sent back for a correct one

Paul

A FTTC SmartHub does not have a working port 4 for FTTP connections. That is, if you try it, no connection is made.

Not sure if it's a firmware difference or hardware.

I am keen to find out though. Will do some digging.

For me, my sync speed increased by a couple of meg.

I don't read too much into sync changes of 5Mb or so, this is a DSL technology we are talking about, it's bound to vary. I'm on a new build estate with (confirmed) brand new cabling from my doorstep to the cabinet 400m away and sync varies over the months. Goes up and down.

Don't get too technical or I won't understand but HH6 upload speed 0 to 0.45 meg, HH5 upload speed 4meg. Tried BT and they just keep repeating "we don't guarantee upload speed" and say download speed fine so won't do anything. Can anyone explain this difference or should I just bin the HH6 and keep using the HH5, what a waste of £50!

Try a factory reset, before abandoning it. You could ebay it rather than skip it

Sounds faulty, have you checked the stats in the router and compared them?

not a clue how I would do that.

Off the top of my head

browse to 192.168.1.254
click advanced settings
login with details on the smarthub card
Click Technical log
You may also need to click information (not sure off the top of my head)

You will get stats such as this (post them here if you can)

If this does not make sense, tonight I can verify by actually doing it myself on the hub. Just at work now.

EXAMPLE
Product name:

BT Hub 6A

Serial number:

+084319+NQ62104318

Firmware version:

SG4B100021EC

Firmware updated:

12/05/16

Board version:

1.0

Gui version:

1.28.3

DSL uptime:

0 Days, 2 Hours 28 Minutes 57 Seconds

Data rate:

19.39 kbps / 59.70 kbps

Maximum data rate:

19387 / 59705

Noise margin:

6 / 6.3

Line attenuation:

18.4

Signal attenuation:


VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

58 MB Uploaded / 1503 MB Downloaded

Broadband username:

[email protected]

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-PSZ7

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-PSZ7

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:16:85:E6

Software variant:

-

Boot loader:

7.33.1

Edited by ukhardy07 (Thu 18-Aug-16 16:04:08)

BT Logo BT Smart Hub Manager
Home

Advanced settings

Technical log
Information

Event log
Back
This is a list of your BT Smart Hub settings and current statistics.


Product name:
BT Hub 6A
Serial number:
+084319+NQ62064200
Firmware version:
SG4B100021EC
Firmware updated:
12/05/16
Board version:
1.0
Gui version:
1.28.3
DSL uptime:
0 Days, 1 Hours 16 Minutes 17 Seconds
Data rate:
507 bps / 22.40 kbps
Maximum data rate:
507 / 27618
Noise margin:
6 / 6.4
Line attenuation:
26.9
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
18 MB Uploaded / 418 MB Downloaded
Broadband username:
[email protected]
BT Wi-fi:
Not active
2.4 GHz wireless network name:
BTHub6-H9XR
2.4 GHz wireless channel:
Smart (Channel 1)
5 GHz wireless network name:
BTHub6-H9XR
5 GHz wireless channel:
Smart (Channel 48)
Wireless security:
WPA2 (Recommended)
Band steering:
Off
Wireless mode:
Mode 1
Firewall:
On
MAC address:
90:4D:4A:0F:09:42
Software variant:
-
Boot loader:
7.33.1

It's worth noting the data rate labels speeds as kbps when the figures are clearly Mbps.

Comparing with delwick's, posted afterwards, I suggest his should be 507kbps and 22.40Mbps, on the basis of the Max rate figures in both posts.

Edited by RobertoS (Thu 18-Aug-16 16:42:15)

Yes upload speed of 507kbps so very slow.

Do you have the old hub to hand, we can also get stats from there.

It is all the same baring the end bit
192.168.1.254
Advanced
Troubleshooting
Help desk

this should show us for sure if the hub 6 is faulty.

In reply to a post by Icaras:

For me, my sync speed increased by a couple of meg.

I don't read too much into sync changes of 5Mb or so, this is a DSL technology we are talking about, it's bound to vary. I'm on a new build estate with (confirmed) brand new cabling from my doorstep to the cabinet 400m away and sync varies over the months. Goes up and down.

After reading so many articles and visiting many forums I now know what my problem is with my HH6.
My Windows 7 machine really doesn't like IPv6. I mean it REALLY doesn't like IPv6.
My other devices, which are admittedly on Wi-Fi are now quite happy, but my PC is driving crazy.
I have just read this article "How to Enable or Disable Temporary IPv6 Address Feature in Windows 7 and 8" and think it might help the slow loading and sites that don't fully load.
Problem is, I am quite nervous about doing this.
I am reasonably able to follow instructions, but if it all goes pear shaped I might not be able to get out of it.
Advice please.
Of course I can still go back to my HH5. I should say that the PC is wired.

In reply to a post by woodroyd:

I have just read this article "How to Enable or Disable Temporary IPv6 Address Feature in Windows 7 and 8" and think it might help the slow loading and sites that don't fully load.
Problem is, I am quite nervous about doing this.
I am reasonably able to follow instructions, but if it all goes pear shaped I might not be able to get out of it.
Advice please.

I tried it out of interest and not because IPv6 on Sky gives me any issues. It works fine, you just reduce the number of IPv6 addresses your device has from 5 to 3 (assuming BT Hubs use ULA).

Have BT enabled IPv6 on WAN then, or are they only using ULA (local addressing) at this point?

My Windows 7 machine really doesn't like IPv6. I mean it REALLY doesn't like IPv6.
My other devices, which are admittedly on Wi-Fi are now quite happy, but my PC is driving crazy.
I have just read this article "How to Enable or Disable Temporary IPv6 Address Feature in Windows 7 and 8" and think it might help the slow loading and sites that don't fully load.

you still didn't say what browser you are using in your desktop machine. edge can have problems when it doesn't see an ipv6 dns server.

could you try this test:
http://ipv6-test.com/

In reply to a post by ggremlin:

My Windows 7 machine really doesn't like IPv6. I mean it REALLY doesn't like IPv6.
My other devices, which are admittedly on Wi-Fi are now quite happy, but my PC is driving crazy.
I have just read this article "How to Enable or Disable Temporary IPv6 Address Feature in Windows 7 and 8" and think it might help the slow loading and sites that don't fully load.

you still didn't say what browser you are using in your desktop machine. edge can have problems when it doesn't see an ipv6 dns server.

could you try this test:
http://ipv6-test.com/

Thanks for that.
It recommended changing the browser to Firefox or Chrome and with both of those there was an improvement.
The other warning was as follows:

Your router or firewall is filtering ICMPv6 messages sent to your computer. An IPv6 host that cannot receive ICMP messages may encounter problems like some web pages loading partially or not at all.

Problem is that I am not sure which settings to change.

My firewall is Kaspersky and there is a long list in Packet Rules.
Also I am not certain if there are changes to be made on the HH6 Router.
If anyone is familiar with the Kaspersky Packet Rules, I would be grateful for advice.
Thanks

In reply to a post by woodroyd:

In reply to a post by ggremlin:

My Windows 7 machine really doesn't like IPv6. I mean it REALLY doesn't like IPv6.
My other devices, which are admittedly on Wi-Fi are now quite happy, but my PC is driving crazy.
I have just read this article "How to Enable or Disable Temporary IPv6 Address Feature in Windows 7 and 8" and think it might help the slow loading and sites that don't fully load.

you still didn't say what browser you are using in your desktop machine. edge can have problems when it doesn't see an ipv6 dns server.

could you try this test:
http://ipv6-test.com/

Thanks for that.
It recommended changing the browser to Firefox or Chrome and with both of those there was an improvement.
The other warning was as follows:

Your router or firewall is filtering ICMPv6 messages sent to your computer. An IPv6 host that cannot receive ICMP messages may encounter problems like some web pages loading partially or not at all.

Problem is that I am not sure which settings to change.

My firewall is Kaspersky and there is a long list in Packet Rules.
Also I am not certain if there are changes to be made on the HH6 Router.
If anyone is familiar with the Kaspersky Packet Rules, I would be grateful for advice.
Thanks

I had to add 'allow' rules for inbound ICMPv6 destination unreachable, time exceeded and echo request (that's three separate rules). This is on the business version of Kaspersky - Kaspersky Endpoint Security 10 Service Pack 1 Maintenance Release 3 (the new version that supports Windows 10 Version 1607). Consumer versions might be somewhat different, but I hope this is a start.

Some versions of Kaspersky, including the one I'm using, screw up outgoing ICMPv6 packets on Windows 10 to the extent that traceroute over IPv6 will not work if Kaspersky is installed. The problem has been described online. When I get around to it, I will report the bug to Kaspersky business support, in the hope they will produce a fix.

it says the same about ipv6 icmp filtering on my machine, without kapersky

but firewalls are recommended to filter
see
Recommendations for Filtering ICMPv6 Messages in Firewalls
http://www.rfc-base.org/rfc-4890.html

in short, don't worry about that message, good to see changing browser helped for the other issues too

In reply to a post by ggremlin:

but firewalls are recommended to filter
see
Recommendations for Filtering ICMPv6 Messages in Firewalls
http://www.rfc-base.org/rfc-4890.html

RFC 4890 says ICMPv6 Echo Request and Response must not be dropped:

In reference to www.ietf.org/rfc/rfc4890.txt:

4.3.1. Traffic That Must Not Be Dropped

...

Connectivity checking messages:

o Echo Request (Type 128)
o Echo Response (Type 129)

Edited by Oliver341 (Sun 21-Aug-16 13:41:31)

Tried two HH6s, both stall on the wifi.

Have put back in the Plusnet1 router, so far so good!

In reply to a post by Oliver341:

In reply to a post by ggremlin:

but firewalls are recommended to filter
see
Recommendations for Filtering ICMPv6 Messages in Firewalls
http://www.rfc-base.org/rfc-4890.html

RFC 4890 says ICMPv6 Echo Request and Response must not be dropped:

In reference to www.ietf.org/rfc/rfc4890.txt:

4.3.1. Traffic That Must Not Be Dropped

...

Connectivity checking messages:

o Echo Request (Type 128)
o Echo Response (Type 129)

I have enabled ANY INCOMING ICMP and ICMPV6 ECHO REQUEST and now pages are completely loading for the first time.
However the http://ipv6-test.com/ test still says that "Your router or firewall is filtering ICMPv6 messages sent to your computer"
Is there anything else that I can try?
Is it possible to stop IPV6 on the HH6?

If all pages are now loading, what's the problem in that tester saying there is one, that you aren't experiencing?

IPv6 is becoming a fact of life. As you just discovered.

In reply to a post by woodroyd:

Is there anything else that I can try?

I doubt the lack of ICMPv6 Echo is anything to do with it to be honest. For example by default, Windows 10 Firewall filters ICMPv6 Echo, and my Sky Hub SR102 drops ICMPv6 Echo requests sent to LAN devices too. If filtering ICMPv6 Echo was causing drastic issues I doubt this would be set as the default.

In reply to a post by BatBoy:

There are actually 2 devices - one for DSL and one for FTTP. You may find your experience on FTTP to be substantially different to others on DSL

I forgot to let you know that our Smart Hub (HH6) has arrived, sadly the engineers had to be rebooked (their end) for the next two weeks, 1st visit 31st and 2nd visit the 7th.

I can confirm that the one we have has the Red WAN labelled for LAN Port 4.
I was setting it all up ready for the next 7 to 14 days so that its all ready to just plug and go and I noticed it also works on our ADSL2+ connection

According to our Smart Hub it says it supports the following: BT Broadband / BT Infinity / BT Infinity 3 and 4, so basically ADSL, FTTC and FTTP (WAN Mode)

Paul

In reply to a post by Oliver341:

In reply to a post by woodroyd:

Is there anything else that I can try?

I doubt the lack of ICMPv6 Echo is anything to do with it to be honest. For example by default, Windows 10 Firewall filters ICMPv6 Echo, and my Sky Hub SR102 drops ICMPv6 Echo requests sent to LAN devices too. If filtering ICMPv6 Echo was causing drastic issues I doubt this would be set as the default.

I had made up my mind to put back the HH5 in the morning.
During the night we had a power cut and another in the morning.

Usually when we have these cuts I lose some download speed. Sometimes quite a lot.
So just before changing the hub over I checked the BT Performance Test.
Incredibly my down load speed had gone up from around 56Mbps to 64Mbps

So then I thought, if i change over, will I revert back to the old speeds.
I've found you have to treat the HH6 like a very frail elderly Aunt.

One last try then. Bin IE11 which I really like, even if others don't.
Firefox was rubbish. It wouldn't run the BT Speedtester without loading another version of Adobe Flash.
I did that and without a by your leave, it installed some rubbish programs, one of which I think was McAffee. When it did run the speedtester it started and stopped and showed a download speed of nearly half that of IE11.

Fortunately I have Revo Uninstaller so got rid of the c%*p programs.

Tried Chrome and was swamped with ads and pop-ups advising me how to make money.

One last try, Opera. It is absolutely brilliant. Fast and simple. Bit of work to get my bookmarks in as It will only import from Chrome. Other than that, great.

Sorted. Well so far!

Edited by deleted (Sat 27-Aug-16 10:39:06)