I have recently been allowed to leave another ISP due to throughput issues at peak times. I jumped through a lot of their hoops and even had the obligatory engineer round to check the line before being allowed to "jump ship". I chose to come to BT and am beginning to regret the decision a couple of weeks later.
I have run tap3 tests and the results (a week apart) show what I am experiencing on my 54M sync!!
I have had issues the last couple of days with regular HH6 disconnects, so have also put my old router back into use again.
Trying to raise a complaint results in the fault submitter failing to run after the speed tests, making me then click through several pages before being told to try again!! I raised a complaint and had a call back, despite asking for email communication. They told me categorically that the Tap3 tests mean nothing and they have no access to them. Not what I was told by my last ISP, who specifically asked for them to be run so they could access them and the diagnostics.
TBB speedtests have shown speeds of around 47- 48, whilst TestmyNet shows around a constant 42, that's a lot to lose in overheads.
My Samknows graph also shows a lot of activity in the throughput side of things.
12 month contract.... Whoopee!!!!
Should've gone back to Sky