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Standard User Discus
(experienced) Thu 01-Sep-16 19:10:58
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Out of the frying pan into the fryer


[link to this post]
 
I have recently been allowed to leave another ISP due to throughput issues at peak times. I jumped through a lot of their hoops and even had the obligatory engineer round to check the line before being allowed to "jump ship". I chose to come to BT and am beginning to regret the decision a couple of weeks later.

I have run tap3 tests and the results (a week apart) show what I am experiencing on my 54M sync!!

http://i220.photobucket.com/albums/dd122/marksfish/2...

http://i220.photobucket.com/albums/dd122/marksfish/0...

I have had issues the last couple of days with regular HH6 disconnects, so have also put my old router back into use again.

Trying to raise a complaint results in the fault submitter failing to run after the speed tests, making me then click through several pages before being told to try again!! I raised a complaint and had a call back, despite asking for email communication. They told me categorically that the Tap3 tests mean nothing and they have no access to them. Not what I was told by my last ISP, who specifically asked for them to be run so they could access them and the diagnostics.

TBB speedtests have shown speeds of around 47- 48, whilst TestmyNet shows around a constant 42, that's a lot to lose in overheads.

My Samknows graph also shows a lot of activity in the throughput side of things.

http://i220.photobucket.com/albums/dd122/marksfish/c...

12 month contract.... Whoopee!!!!

Should've gone back to Sky frown

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 03-Sep-16 16:07:16
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
Now i've managed to raise a complaint, interleaving has been applied to my line (for the first time in 4 years) and my attainable rate has dropped from 55meg to 50 frown

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 03-Sep-16 17:17:04
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
Are you clear these days on how to detect you have interleaving on? In this post you seem to think it is, where from comparing with the opening post there those figures haven't changed. Whereas the Opening post clearly shows Fast Path on both downstream and upstream. (D: 1 1)

Plus a 49,000 sync, suggesting to me that banding was in place.

On FTTC it is normal when interleaving is applied for the downstream rate to fall and attainable rise. When it switches back to fast path then the rate rises and attainable falls to approximately the same value.

What has the actual rate done?

I think whenever the last engineer visit was, perhaps that one while at Plusnet, they simply failed to find the cause of the dropouts. Why did you leave Sky in the first place?

As an aside, on Plusnet a one-off payment of £5 would have given you a static IP address, solving the Dyn-DNS problem wink.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Sat 03-Sep-16 17:18:09)


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Standard User Discus
(experienced) Sat 03-Sep-16 17:42:06
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
Router states it is a interleaved connection now as opposed to fast path (using the old SSE Technicolor as the HH6 was terrible, bad sync, throughput freezing, dropping connection once a day). Was happily non interleaved until the fault was logged with BT. SSE told me the connection was banded and had it reset, it was them that had BTOR out, and was syncing at 55- 56meg until this week.

The drop outs stopped once the BTOR engineer removed the star? connection that was hidden away in a cupboard.

DSL Uptime 2 days 1 hours 42 minutes 49 seconds
DSL Type VDSL2
DSL Mode Interleaved
Line Rate 9.99 Mbps 50.72 Mbps
Data Transferred 1707.24 MBytes 622.47 MBytes
Output Power 5.8 dBm 5.8 dBm
Line Attenuation 0 dB 0 dB
Noise Margin 10.7 dB 6.1 dB

Left Sky as didn't want all eggs in one basket.

Mark

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 03-Sep-16 17:47:15
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
When were you with SSE?

Edited by RobertoS (Sat 03-Sep-16 17:49:50)

Standard User RobertoS
(elder) Sat 03-Sep-16 17:48:51
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
And the "Attainable"?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User Discus
(experienced) Sat 03-Sep-16 17:52:39
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Why did you leave Sky in the first place?


The phone line hasn't worked properly since leaving. +Net, the ADR system can't won't do anything about it, the problem is caused by Sky (according to the BT Executive Office) and Ofcom aren't interested.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 03-Sep-16 17:54:41
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
Says on the Tap3 result 49.09, but am currently synced at 50.72.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 03-Sep-16 17:56:00
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
I left +Net to go to SSE. Along with others the speeds were abysmal, so after a lot of fault finding, I was allowed a free transfer out, hence I am now at BT.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 03-Sep-16 18:11:00
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
That's not the "Attainable" as per router stats. It is simply the IP Profile. "attainable" in this context is shown in router stats. Like:-

........................ Downstream      Upstream 
Attainable rate (kbit/s) 56872           13839 
Line rate (kbit/s)       57825           13835


Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User RobertoS
(elder) Sat 03-Sep-16 18:14:11
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
So from leaving Sky you have tried Plusnet, SSE and now BT, and still have the problem. Did you also have disconnects with Sky?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User Discus
(experienced) Sat 03-Sep-16 18:22:16
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
No. When I left Sky, I went from LLU to BT and ported my number. From then on, the telephone service didn't work properly, but the fibre was fine. BT EO have said the problem lies with Easynet equipment. From a question in the forum about it, when the number is dialled, it still hits Easynet rquipment first beofre being re- directed to the BT network, which is where the fault is. I can live with the fault as we don't use the home phone, but it is annoying for it not to work as it should.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 03-Sep-16 18:23:02
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
Sorry, the Technicolor doesn't give that info frown

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User 23Prince
(learned) Sat 03-Sep-16 18:56:12
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
In reply to a post by Discus:
I left +Net to go to SSE. Along with others the speeds were abysmal, so after a lot of fault finding, I was allowed a free transfer out, hence I am now at BT.


Have I seen you on UKHD? laugh

I am getting the same with BT so your not alone.
Standard User Discus
(experienced) Sat 03-Sep-16 19:02:34
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Re: Out of the frying pan into the fryer


[re: 23Prince] [link to this post]
 
UKHD? Sorry, don't know what that is.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User 23Prince
(learned) Sat 03-Sep-16 19:05:49
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
In reply to a post by Discus:
UKHD? Sorry, don't know what that is.


UK Hot Deals, and I apologise I've just read a 137 page comment section about people in the same position as you and wondered if you were one of those people.

Edited by 23Prince (Sat 03-Sep-16 19:06:01)

Standard User Discus
(experienced) Sat 03-Sep-16 19:07:57
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Re: Out of the frying pan into the fryer


[re: 23Prince] [link to this post]
 
I take it we are talking about SSE? No, it isn't me, but I was pretty vocal on another forum smile

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User 23Prince
(learned) Sat 03-Sep-16 20:42:06
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
In reply to a post by Discus:
I take it we are talking about SSE? No, it isn't me, but I was pretty vocal on another forum smile


Hi,

Yes SSE - and okay I will have to see if I can find you smile
Standard User Discus
(experienced) Sat 03-Sep-16 20:44:18
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Re: Out of the frying pan into the fryer


[re: 23Prince] [link to this post]
 
AKA Marksfish wink

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 03-Sep-16 20:44:31
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
In reply to a post by Discus:
No. When I left Sky, I went from LLU to BT and ported my number. From then on, the telephone service didn't work properly, but the fibre was fine.
I was talking about your broadband changes. But you moved broadband and phone from Sky to Plusnet. Not to BT. (I have read all about the number port problem).

Your disconnects started with Plusnet, and were in a way attributed to G.INP.

I haven't seen any posts about disconnections on SSE, just the terrible throughput. Was that LLU, and were you using your Billion router? Was your line moved to SSE or did it stay with Plusnet?

You seemed to be with them for less than two months, leaving because of the speed problems, and moved to BT, on or just before 24 August. I assume your line then moved to BT.

Apparently OK on the Home Hub 6 for a few days, then it started falling over. There have been lots of problems with that modem/router, but I don't remember off-hand whether they include frequent disconnections. So you swapped to your SSE router.

An engineer at some stage removed some star wiring, and your disconnection stopped.

Am I right so far?

Leaving aside the CLI issue and all the other troubles, the problem we should really be discussing is your discontent with being put onto interleaving at 50.72Mbps instead of around 55Mbps on Fast Path.

Is that where we are?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Sat 03-Sep-16 20:45:39)

Standard User Discus
(experienced) Sat 03-Sep-16 21:11:18
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
Thank you for your interest, it is appreciated (and makes me think about what has happened in the past smile )

Yes, I had disconnect problems with +Net that I attributed to G.Inp. I was told it was implemented, then turned off again (as my router tells me it still is currently). The line stabilised a bit with the Billion. I moved to SSE, using their router. The peak time throughput issue meant I had to go through a long testing period with their CS. They ended up sending out a BTOR engineer who found that when the line entered the property, it went to a junction box before the master socket. At the junction, it was apparently feeding a unknown extension. The BTOR engineer removed the spurrious extension and made a full connection to the master.

My SSE connection was BT, so it was just a simple migration to BT.

When I joined BT, I was given a HH6. I love the interface and the way it identifies the wireless connections. However, I couldn't put devices in the dmz to utilise the TBB monitor, I got stale connections and in the last few days, regular disconnections. I had noticed previously that my SSE router held a better sync than the HH6, so I have now swapped back and have had uninterrupted connection.

My main complaint was the 5Meg tap3 test I have run and BT insisting that they have no access to the results. This is despite previous ISP's stating the results are available to them for 48 hours and would assist them them in finding where the problem is.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 03-Sep-16 21:18:52
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
If you are talking to the normal telephone help at BT, try PM-ing BT_Care on these forums. One of their bots checks it every ten minutes. They are higher level support.

Keep it simple smile!

Good luck.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User 23Prince
(learned) Sat 03-Sep-16 22:02:40
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
If you are talking to the normal telephone help at BT, try PM-ing BT_Care on these forums. One of their bots checks it every ten minutes. They are higher level support.

Keep it simple smile!

Good luck.


That's what I did 2 hours ago.
Standard User 10forcash
(learned) Sat 03-Sep-16 22:17:06
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
It's Fire.
Why would you use a frying pan over a fryer?.
Standard User Discus
(experienced) Sun 04-Sep-16 10:03:08
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Re: Out of the frying pan into the fryer


[re: 10forcash] [link to this post]
 
Because a frying pan is shallower than a fryer, so it is getting deeper. my take on it anyway wink

http://www.marksfish.me.uk - Personal fishkeeping website

Edited by Discus (Sun 04-Sep-16 10:03:31)

Standard User Discus
(experienced) Sun 04-Sep-16 10:04:27
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
Ah okay, will give that a go. Thanks for the heads up smile

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sun 04-Sep-16 10:21:15
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
They may only be around Mon-Fri, like the Plusnet ones are officially. Though sometimes look in at weekends.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User IanBB
(committed) Sun 04-Sep-16 10:56:11
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
https://www.youtube.com/watch?v=41FP4vCHOsY
Standard User Discus
(experienced) Wed 07-Sep-16 18:18:19
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
No response to 2 pm's, looks like I will have to register for their forums frown

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Wed 07-Sep-16 19:38:50
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Re: Out of the frying pan into the fryer


[re: Discus] [link to this post]
 
That's bad.

If you look at "Who's Online" in the top menu here you can see the bot is working.

In the BT_Care profile on here they give this email address, http://bt.custhelp.com/app/contact_email/c/4950 and that's the one the reps ask you to use to send info to them when they request it.

Worth a try perhaps as well as registering.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User Discus
(experienced) Wed 07-Sep-16 20:41:15
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Re: Out of the frying pan into the fryer


[re: RobertoS] [link to this post]
 
I know they've been picked up as I have received read receipts for them.

I registered on the BT forum earlier as well, hoping it gets picked up there.

Cracking speed test tonight frown

http://www.thinkbroadband.com/speedtest/button/14732...

http://www.marksfish.me.uk - Personal fishkeeping website
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