However, our sync speeds (especially download) are worse than they were before the transition!
Before the transition, we were getting ~23Mbps sync, but now it is syncing at ~18Mbps.
Router (HH5) stats from a reboot in the last 30mins...
1. Product Name: HomeHub5
2. Serial number: +076286+1516001119
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 9/12/2015
4. Board version: 01
5. VDSL uptime: 0 days, 00:21:36
6. Data Rate: 4486 / 18000
7. Maximum Data Rate: 4557 / 29237
8. Noise Margin: 6.2 / 10.1
9. Line Attenuation: 40.1 / 25.2
For a short period around August, our sync speed increased to ~23Mbps and I noticed the download noise margin at that time was ~6.1, but it now seems common to see it at 10+.
The BT online fault checker is useless, it thinks my line is good with a ~16.5Mbps speed test, on a product that is capable of supporting over 70Mbps in better circumstances.
Whats more, our initial e-mail for Infinity 2 stated a minimum guaranteed speed of 20000Kbps, which we are clearly not getting.
http://www.dslchecker.bt.com/adsl/adslchecker.Teleph... gives us (sorry, horrid copy/paste format)...
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxx on Exchange MOORHILL is served by Cabinet 11
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper
High Low High Low
VDSL Range A (Clean) 32.4 22.4 7.3 5.7 -- Available -- --
VDSL Range B (Impacted) 25 10.5 6.4 2.3 -- Available -- --
Our flat (same one for ~10 years) has never been great for broadband, apparently there is some sort of "star" wiring in the loft. It was only when Infinity 1 was installed that the old basic telephone socket was replaced by engineers and at the same time, they disconnected the unused extension to another ancient BT socket.
I'm clueless about what to do, it is complicated by we hope to move before next summer, where there is a good chance our Infinity 2 package will work much better due to better internal wiring and perhaps closer to the cabinet.
But right now, for the sync speeds we are getting, we might as well be on the basic BT non-fibre package that is up to 17Mbps and £7pcm in the current promo that ends later today.
I'm starting to think I should have thought more seriously about Virgin, there is a completely separate "Cable & Wireless"(?) phone socket in the lounge, which I presume would completely by-pass that mess in the loft (no ring tone if phone connected to it) and give much better speeds.
Any ideas/suggestions please?
A dodgy Infinity2 connection (~18000/4500mbps) after upgrade from Infinity1
Edited by SteveC (Thu 08-Sep-16 10:40:17)