Has anybody had experience with migrating from SKY fibre to BT infinity.
What is worrying me is the first email I get states:-
In the next 2 working days we'll place an order to bring back your telephone line to BT, which will be an order for a line with relevant calling plan
You will not experience a break in your current broadband service, and you will receive an order confirmation for the telephone line order
BT will then contact your current line provider and make the arrangements to transfer your current telephone number back to BT – this typically takes 13 working days
Remember until we provide you with Infinity superfast broadband you will only be charged and billed for the line and calls element of your service, after which you will be moved to the package option you have chosen
Track your telephone line order at www.bt.com/ordertracking or call 0800 731 0286
Next steps - providing superfast BT Infinity
Once your telephone line is back with BT, we'll contact you and place your order for BT Infinity, before arranging a date for your engineer installation
We will provide you with your speed estimate for BT Infinity when contacting you to place your order
We'll then send you a separate letter confirming your new BT Infinity order details
Then I get a text stating
Hi ? This is a message from BT. We have placed your BT Line order with Ref:******* this will start on the17/10/2016 . The Broadband order wil be placed once your line is active with BT, sorry for any inconvenience this may cause. Please track your order at www.bt.com/OrderTracking. Thank Yo.
After contacting BT to clarify the situation the operators where unable to confirm whether I will continue with my current SKY fibre connection once the line has been switched until the BT broadband service is activated.