Replacement for home hub 6

Hi All,

First post here, so sorry if its been asked before.

Got 2nd BT home hub 6 and wireless connection is rubbish, got Xbox one s and Sky Q box less than two feet away from the hub and both report no wireless signal, as temporary fix, wired both up via cat 7 cables,

Split both channels as I read to do, but no difference sadly.

Is there an alternative router to use?

I have BT infinity 2, getting 75Mbps down and 18Mbps up constantly, so OK with service but not these useless hubs.

What should I be looking at?

Plus I don't have BT vision, so no worries trying to sort that out with replacement.

Thanks in advance everyone.

Best bit of advice for today, if devices are within 2 feet of a router, Ethernet will always be better, especially for a gaming console

Sky Q creates its own wireless mesh network, so if you have multiple devices this might be interfering with the Wi-Fi from the Home Hub.

On replacements, would you prefer an all-in-one or a two box solution. Two box solutions mean a bit more clutter, but increased range of wireless devices to choose from.

Mine goes through 4 solid walls just fine.

Try fixing the channels. are both the same? (Both hubs)

Edited by ukhardy07 (Thu 27-Oct-16 21:14:26)

if devices are within 2 feet of a router, Ethernet will always be better,

+1

Got 2nd BT home hub 6 and wireless connection is rubbish, got Xbox one s and Sky Q box less than two feet away from the hub and both report no wireless signal, as temporary fix, wired both up via cat 7 cables,

There must be a major fault. Two feet away you should have full signal without a doubt.

Edited by ukhardy07 (Sat 29-Oct-16 00:58:43)

In reply to a post by MrSaffron:

Sky Q creates its own wireless mesh network, so if you have multiple devices this might be interfering with the Wi-Fi from the Home Hub.

sky q only creates its own mesh network when used with a sky q hub not with any 3rd party router so it cant cause any bother with a BT user as the Q mesh would not be active in anyway

I have the same outfit as you. One of my sky repeaters is hard wired to my BT Home Hub 6 and I have not had any problems with the system that was installed by Sky engineers, although it took them a long time to perfect the set up. Still have occasional problems with Sky Mini box that loses communication with the main box but this down to the fact that we have no fewer than 3 repeater sky boxes to get the signal through a number of thick walls. Usually corrects itself but is frustrating. There is no interference with my BT network and my Apple TV works well as does my Google Chrome and Amazon Prime, all separate to Sky.

Thanks for your help folks.

Sadly no one suggested a better piece of kit to replace HH6.

I only have BT's Home hub 6, not Sky Q router as mentioned in one of the replies so back to the drawing board so to speak.

It has been suggested that the wireless hardware on yours may be faulty. The solution if that is the case is easy.

Otherwise your premises' topography may be such that the wireless signals from it are simply not strong enough for your environment.

There are a couple of solutions to that.

The simplest and possibly best one is to add a WAP (Wireless Access Point) connected by ethernet to the HH6, situated in whatever is the most effective location. Alternatively use HomePlugs available from several manufacturers and locate one at an better place, perhaps with a WAP fed from it.

If you have a previous modem/router that was better for you, it can often be used instead of the HH6, or it can be used as a WAP (as above) with added ethernet connections. Many of us can advise on the various setups, particularly wrt using a previous modem/router in either role, which depend on what your main problem is wrt wireless.

Edited by RobertoS (Sat 29-Oct-16 23:45:29)

HH6 wireless signal is the best on the market out of every ISP right now.

In the same room you would have full signal unless you have a 50 inch thick metal cage around you and all your devices at all times.

The hub is faulty or the devices in use are faulty. Get the hub replaced.

There isn't a router I have used with better range and I've had a good 20 in my time.
All tests demonstrate it's better than sky talktalk and virgins hubs for range.

I pickup my 2.4ghz signal 2 houses down in their living room & it works.

Edited by ukhardy07 (Sun 30-Oct-16 11:57:02)