Hi, just trying to help out an acquaintance... they've got a BT Infinity package with a 90GB usage allowance, which thus far seems to have worked out ok for them... until now!
Not sure how it happened, it was possibly a visitor who bought a new laptop and then used their broadband to download some major updates... anyway that's kinda irrelevant now.
They are almost 20GB over their usage limit this month (November), with a £1.80 per GB charge this is going to get expensive!!!
If they were to upgrade their broadband package to unlimited, might it be possible for BT to quash the excess usage charges for this month?
Also, is it possible to upgrade a BT Broadband package without entering into a new 12 month contract? They are going to be moving house within the next 12 months... I guess they could just transfer the BT service to the new address.
Thanks for any help.