Have BT screwed up my line/broadband transfer again?!

A couple years back i switched to BT from SKY. The phone transfer went ok but it took 2+ weeks to get the broadband up and running. Told myself i wouldn't use them again but they had a decent deal for fibre

So anyway my transfer was due for today but at the moment i have no dial tone and no broadband. However my BT account says both are up and running and i have also received 2 confirmation emails stating same. But as i say nothing is working and the really strange thing is i dialed my home number from my mobile and some bloke answered the phone!

How has someone else got my home number when it was being transferred with the line?

Anyone got any clues?

Because moving between Sky, (assuming LLU not Sky Connect), and BT requires your phone line to be physically swapped between the two sets of kit in the exchange.

The engineer has moved the wrong connections. Did you ask the chap who answered the phone if his broadband is still OK? That may have stopped as well, but not necessarily particularly if he or you is on a fibre connection.

Edited by RobertoS (Fri 09-Dec-16 23:36:29)

Hi user9825, I'm really sorry about the problems you've had with your line transfer back to BT. If you need any help with this please get in touch with us on the following link http://bt.custhelp.com/app/contact_email/c/4950

I got to say I am impressed that you have posted. As you spend most of your time reading PM's - on the 2 times when I was a BT customer I sent PM's and NEVER got a reply.

So fair play for finally showing that there is someone behind that login after all! (or is that a really good auto reply script?)

BT-Care has replied to you
http://forums.thinkbroadband.com/bt/t/4520390-have-b...

They replied to Bob not the OP ....DOH

Many thanks for the reply.

I contacted BT in the early hours of Saturday morning. After waiting for 30 minutes i was transferred to the Indian call centre. Now no offence to the Indian call centre staff but i could tell while i was speaking the woman she did not understand the fault i was explaining. Yep she raised a fault with the line but it's looks like a standard fault raise to me because today i received the below text from openreach

"Hi openreach here, this is regarding a fault on your line, we have tested it OK now, if it's working fine please reply CLOSE if it's not as REPAIR.. thank you

Now no doubt the line is working fine, trouble is the line isn't connected to my house. I explained all this the Indian call centre but as i say i knew it was going in one ear and out the other

And the cherry on top when i reply to the openreach text with REPAIR it comes up error unable to send the text!. What a joke

I contacted BT again via phone, again through to the Indian call centre. I explained all what happened today. But she kept repeating the standard line your phone will be fixed by the 13th line

Edited by deleted (Sun 11-Dec-16 16:07:19)

Swings and roundabouts.

My old ISP is BT and I never knew they were 24/7 but I could never understand them,

My new ISP is 8am=8pm 7 days but I can at least understand warrington accent - and also see on google maps where they are.

And I like that. For me the trade off is worth it.

user9825

You need to reply to the BT_CARE MESSAGE not RING the Indian Call centre.

"Hi user9825, I'm really sorry about the problems you've had with your line transfer back to BT. If you need any help with this please get in touch with us on the following link http://bt.custhelp.com/app/contact_email/c/4950 "

He tried it that
'And the cherry on top when i reply to the openreach text with REPAIR it comes up error unable to send the text!. What a joke'

Does nobody else see the irony of this, Customer has no broadband connection from BT and BT response is to report using the customer care website.

Errm, but the OP's original point was posted on an Internet forum,

so they do have some way to connect to the web.

And of course many people have access to smart phones or indeed could borrow internet connections from others or use public wifi hotspots/BT Fon etc etc.

Many ways to get online these days and most people probably have access to more than just their home broadband.

Up and running now, so took them nearly a week...
I was supposed to receive a call back and i would be offered compensation...
Also just checked my account and BT have billed for phone calls by whoever had my line!

Interesting thread OP.

Same thing happened to me when I was moving from Sky to BT.

It turns out someone had unplugged the voice part of the line out and plugged someone elses in my line. At some point my plug must have been plugged in to another number as I did the phone line check and got someone elses number told back to me.

This happened 3 times since moving back to BT. Makes me wonder if someone is purposely causing problems at the exchange.

I don't think the Sky engineers like BT much.

Well i was promised a £30 refund. Refund amount received £5.97...
Counting days till I'm back at sky