Email the CEO and tell him what you think.
He is the CEO of BT Group, try [email protected] who is the chairman of BT.
Or maybe email both.
Well when I had a problem Gavin was the person I emailed and [censored] happened the very next day - He even replied!
Well think about it, the CEO of BT Group will have access to information both sides, so yeah, Gavin should be able to help.
At the time I just had enough so I just emailed both along with a forwarded copy that I sent my local MP, I got a case handler at BT phone me very quick.
I know one of my emails was in detail stating there shouldn't be an issue, so why is there.
Also my case handler never spoke about Gavin nor BT Group, they did mention the Chairman's Office a lot, so I assume he was the one that got our FTTP ordering resolved.
Also our complaint had escalated to the chairman's office probably down to my local MP being involved.
I know at one point that there was a load of fobbing off talk, but due to my background and type of work I did, most of the excuses / fobbing off from openreach then stopped and engineers were booked and it was installed.
You might of just been lucky or if there was a complaint made then it might of got moved over to the chairman's office.
I know in my case there were loads of notes on the account that BT Staff had to read before talking to me on the phone LOL.
But at the end of the day, things like this shouldn't happen and we shouldn't have to resort to sending emails to people higher up in the company to get something fixed or resolved.
- Infinity 4 - 310Mbps (down), 31Mbps (up)