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Standard User PaulKirby
(knowledge is power) Tue 24-Jan-17 18:12:03
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Re: More price Rises..


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
Well they have yet to do so - and if they do I will pay it. But when I called he said to me (and I recorded the call with his permission) that all early termination and cessation charges had been removed.

I will let you know after the 22nd of feb which is when it's all shutting down.

I think what they meant was you won't be charged to cancel witin contract and then migrate to another provider for both phone and broadband, which I totally agree with.

I was referring to the line being disconnected (I.e. no longer in use) that disconnection fee is out of the ISP's hands and has to be paid.

I think my brother had to pay the same when he moved home and took his line and broadband with him, so now his old line is dead and not in use.
I think Zen wavered the moving fee but couldn't the disconnection fee.

But I will ask him the next time I speak to him.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User 23Prince
(experienced) Tue 24-Jan-17 19:36:50
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Re: More price Rises..


[re: PaulKirby] [link to this post]
 
Fair enough and yes I know cessation is. Like I said, last time I was as charged nothing but the 30 day fee, and I will see what happens this time also. Before the line was totally killed. No stop a total cease.
Standard User Kr1s69
(knowledge is power) Tue 24-Jan-17 20:36:42
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Re: More price Rises..


[re: jamespeters] [link to this post]
 
If leaving due to a price rise or other legit exit there's no need to return your BT hardware.

I sold my YouView box when I cancelled. When BT lost the FOX channel, they gave a 30 day window to cancel so I took it (was just months into an 18 month term)

Kris

BT Infinity
Ashington (Northumberland) Exchange


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Standard User 23Prince
(experienced) Tue 24-Jan-17 20:53:33
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Re: More price Rises..


[re: Kr1s69] [link to this post]
 
That's good, I was going to use my HH5B or HH6 for Plusnet
Standard User Kr1s69
(knowledge is power) Wed 25-Jan-17 18:46:56
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Re: More price Rises..


[re: 23Prince] [link to this post]
 
Money saving expert is saying price rise notifications should go out on Friday. Then you'll have 30 days to cancel.

Kris

BT Infinity
Ashington (Northumberland) Exchange
Standard User 23Prince
(experienced) Wed 25-Jan-17 19:11:00
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Re: More price Rises..


[re: Kr1s69] [link to this post]
 
In reply to a post by Kr1s69:
Money saving expert is saying price rise notifications should go out on Friday. Then you'll have 30 days to cancel.


Thanks for the advice, I was told end of Jan start of Feb, but I didn't have to wait. I have already given my notice and I started my migration out yesterday
Standard User _Resonance_
(member) Fri 27-Jan-17 14:46:22
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Re: More price Rises..


[re: Kr1s69] [link to this post]
 
In reply to a post by Kr1s69:
Money saving expert is saying price rise notifications should go out on Friday. Then you'll have 30 days to cancel.


Don't they usually stagger it over a month or so?

BT Infinity 2
Standard User falko89
(member) Sat 28-Jan-17 11:24:52
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Re: More price Rises..


[re: _Resonance_] [link to this post]
 
You can phone up now and they will tell you. I got mine. I currently pay £32 for anytime calls and broadband, with my offer I will pay £35, yes that is with the offer. Even the advisor didn't even try and get me to stay with that offer. EE will do it for £28 or so they say.
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