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Rebeldiamond
(learned) Thu 02-Feb-17 18:57:58

Hub ownership

[link to this post]

Hi, I've recently moved to Zen after a terrible experience of BT customer service which resulted in executive level customer complaints allowing me to leave without penalty.
They've now sent me a returns bag to send back the HH6 I was using and herein lies my question....
I paid £50 plus p&p for the hub so do I have to send it back or not?

Zarjaz
(eat-sleep-adslguide) Thu 02-Feb-17 20:39:08

Re: Hub ownership

[re: Rebeldiamond] [link to this post]

Why, what else had you planned to do with it ?

Zarjaz

dustmaker
(newbie) Thu 02-Feb-17 20:48:57

Re: Hub ownership

[re: Zarjaz] [link to this post]

I'm using mine as a dual band ac wireless access point for my loft conversion

BT ADSL (Lewes 2000-2005) - 512/256k, later upgraded to 2048/256k
University of Kent JaNET (2005/06) - 10/10meg
BeThere (Canterbury & Hoddesdon 2006-2008) - c. 21/1.3meg
AOL broadband (Exeter 2009/10) - 8/0.5meg
Virgin Media (Islington 2011-2013) 50/5meg
Virgin Media (Greenwich 2013-2015) 120/12meg (peak more like 2/12)
BT Infinity 2 (Greenwich 2015-) 70/20meg

Realalemadrid
(regular) Thu 02-Feb-17 20:49:59

Re: Hub ownership

[re: Rebeldiamond] [link to this post]

If you paid £50 for it I would say it now belongs to you so why are BT expecting you to send it back? Are you sure that the £50 was for the home hub and not another charge such as line activation or something?

Rebeldiamond
(learned) Thu 02-Feb-17 21:16:59

Re: Hub ownership

[re: Realalemadrid] [link to this post]

Yes initially I was given the options of a free hub which also recontracted or pay £50 for the hub and no increase to contract.
To answer the previous person who asked what I will do with it... after all the hassle bt have put me through I'd rather not give them anything.
I've just done a live chat with bt and they've confirmed I had paid for it and to throw the bag away.

bowdon
(committed) Sat 04-Feb-17 00:35:29

Re: Hub ownership

[re: Rebeldiamond] [link to this post]

Is this the twilight zone?

Why are you having a conversation with yourself?

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2

RobertoS
(elder) Sat 04-Feb-17 00:56:18

Re: Hub ownership

[re: bowdon] [link to this post]

Uh?

_{^{Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.}}
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6

23Prince
(experienced) Sat 04-Feb-17 01:25:34

Re: Hub ownership

[re: bowdon] [link to this post]

In reply to a post by bowdon:
Is this the twilight zone?

Why are you having a conversation with yourself?

Can you not see the other replies!?

RobertoS
(elder) Sat 04-Feb-17 01:37:22

Re: Hub ownership

[re: 23Prince] [link to this post]

It is certainly a strange question. I think bowdon is picking up the identical nick lengths, start of "Re" and end "d", with a similar pattern of risers in the left-hand part of the two nicks, and reading them as identical.

eckiedoo
(fountain of knowledge) Sat 04-Feb-17 02:02:36

Re: Hub ownership

[re: RobertoS] [link to this post]

Interesting apparent confirmation that reading is as much Pattern Recognition as deciphering the individual letters.

Hence the adoption of UPPER Case and lower case letters for Motorway signs in the 1950s.

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