Well, good news!
I have an Infinity Service
The Wholesale engineer carried out the tests and all was fine, but still no service- so he called through to the helpdesk and within 5 mins the desk had identified that my profle was missing header and other information. In the time it took for me to make the engineer a cup of tea - the issue was fixed via a new profile build.
One interesting point - the first engineer from Boost (nearly two weeks ago) , mentioned that they were no longer allowed to call through to the helpdesk as the waiting time for engineers in the week could be up to 30 mins. All of the engineers had been told not to call through but to make the report on their visit and that was all. Today, being a Saturday, the engineer who visited was able to get through to the helpdesk in 5 mins.....and there you go.
So 12 day wait for a 5 min fix!
Mr Patterson needs to look at this as it is clearly unacceptable for the engineers to have this logjam of a call wait of 30 mins during the week....
Thanks for all the suggestions guys - particularly the email address for Mr Patterson...seemed to do the trick.
So, any advice on what realistic compensation I can claim for no service for 12 days (and I paid £50 for the activation)? - I am not being a mercenary.....but the last 12 days have been a nightmare.....