Notice

My daughter who is coming up to the end of her 1 year contract with BT is moving out of her house at the end of the month.

She called BT to serve her 1 month's notice and was told she could not serve notice until the 12 month contract is over. The month's notice would have taken her beyond the end of the 12 month contract.

Is this right?- because if you can't give 1 month's notice before 12 months is up then it is really a 13 month contract.
Anyone know if this is correct or did she just get a numpty?

Andy

you can give notice at any time, so that alone makes the rep a numpty, the issue is if the notice date is before the end of the term you may have to pay to get out the contract.

So get her to ring again.

In my experience I would say that is wrong. Try ringing again and hopefully she will get a different person - if they still insist then ask to speak to a manager/team leader.

Hi,

1 months notice can be served from month 11 for a 1yr contract.

Chances are this BT rep didn't want the cancellation on their profile, targets and all that.

Best Regards.

My daughter gave 2 months notice then found they hadn't implemented it. When she phoned again she was told 'you can't give two months notice only 1 month'. So they are making her pay out of contact price until the notice is up! £48+ for axel at 0.5meg!! Make sure your daughter phones again, or better still goes on the chat and keeps a copy.