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Standard User RobertoS
(elder) Wed 02-Aug-17 19:13:11
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Re: New Contact with BT - can I get cashback + reward card?


[re: pernickitypedant] [link to this post]
 
Post deleted by RobertoS - replied to the wrong post.

Edited by RobertoS (Wed 02-Aug-17 19:15:32)

Standard User RobertoS
(elder) Wed 02-Aug-17 19:16:38
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Re: New Contact with BT - can I get cashback + reward card?


[re: pernickitypedant] [link to this post]
 
In reply to a post by pernickitypedant:
Well, either BT is breaking the rules, or that rule has changed.
It doesn't apply to moves to and from VM cable, as those are cease and provide. Not migrations.

Within the Openreach network it has applied since 20 June 2015, when the MAC process was scrapped.

See Ofcom General Conditions 22, starting on document page 78. In particular paragraphs 22:11-22:15, where 22:15 specifically says:
Reactive save

22.15 Where the Losing Provider communicates with the Customer in order to comply with this Condition, it must not make any marketing statements or representations in the communication which may induce the Customer to terminate their contract with the Gaining Provider and/or remain in a contract with the Losing Provider.


My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 71288/12440Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User 23Prince
(fountain of knowledge) Sun 06-Aug-17 11:52:22
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Re: New Contact with BT - can I get cashback + reward card?


[re: Zebsy] [link to this post]
 
In reply to a post by Zebsy:
Hi,

Just coming to the end of a 12 month Infinity 1 contract with BT.
We are 1 month from end of contract.
Been happy with the service so would like to stick with them.

Retentions offered me a poor deal compared to the new customer deals:
- Retention deal is approx £35 pcm with no cashback or reward card.
- New customer deal is approx £18 pcm after cashback and reward card.

Is it possible to get a better deal from retentions? Do they give out the reward cards?
Can we sign up as a new customer using another surname? If so, can we keep our phone number?

It's annoying to have to faff around like this - I'm not sure why an existing customer is not valued more.

Cheers,

Zebs


Leave BT totally, then come back within the next calander month. I did that for years and every time I get the free connection, cashback and reward.

Every time.

And then I left when there is a price rise - and then return.

Got to play the game!


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Standard User ian007jen
(experienced) Sun 06-Aug-17 12:07:04
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Re: New Contact with BT - can I get cashback + reward card?


[re: 23Prince] [link to this post]
 
Leave BT totally

Move to a provider with 30 day contracts or cancel everything; how do you manage these without receiving charges or losing your phone number etc.???

Ian
Standard User Zebsy
(member) Fri 18-Aug-17 19:34:36
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Re: New Contact with BT - can I get cashback + reward card?


[re: ian007jen] [link to this post]
 
and what broadband do you use while you have left BT?
Standard User ian007jen
(experienced) Fri 18-Aug-17 20:31:57
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Re: New Contact with BT - can I get cashback + reward card?


[re: Zebsy] [link to this post]
 
That was my question to 23prince....or how to leave BT and return after 30 days with charges etc
Standard User Zebsy
(member) Mon 21-Aug-17 15:38:46
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Re: New Contact with BT - can I get cashback + reward card?


[re: ian007jen] [link to this post]
 
I got an offer on My BT today of £30.99 for Infinity 1 unlimited, or £35.99 for Infinity 2
(both include line rental)

The first offer is getting there - about a tenner a month plus line rental
Standard User ian72
(eat-sleep-adslguide) Mon 21-Aug-17 15:54:11
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Re: New Contact with BT - can I get cashback + reward card?


[re: Zebsy] [link to this post]
 
Doesn't seem a bad deal considering I used to pay £50 a month for 512Kb and that didn't include line rental.
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