I am on BT Infinity 1 and have been experiencing several disconnections every day (Home Hub 5 drops the PPP connection and then reconnects), resulting in a few minutes of downtime.
BT did some tests and thought my previous Hub was faulty, they have sent me a replacement Hub but the problem persists. They also close the faults without me confirming that the fault has indeed been fixed.
I have performed the quiet line test and the line is clear.
The disconnections are very upsetting as they disturb my work during the day (I work from home a lot) and also the entertainment in the evening (Netflix stops when the disconnections occur, also Sonos music through Tidal steaming).
Before I go back to BT, has anyone had a similar experience / any advice much appreciated.