My father in law has bog standard broadband but due to old age doesn’t use the computer any longer. BT has notified him of the price rise in January. Can we cease the broadband and not pay the £31 cease charge as part of the price increase leave without penalty clause?
About two thirds through the BT's email to me about the changed prices is
You don't need to do anything but if you want to change something,
please give us a call. If you want to leave and you're within your
minimum contract term, you'll need to call us within 30 days of
receiving this email to avoid paying a charge for leaving early. You'll
need to give us 30 days' notice to leave (or 14 days if you're
switching to a new provider). We won't charge you for any increase in
price during that time.
BT broadband cancellations are:
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931*
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
When I called them (sounded English and friendly), they checked that I had been sent a get out of jail free email, and after I declined to remain, said that I had a fresh 30 days to actually move my broadband and phone. So, I am off (to A&A for Home:1 1TB FTTC and an unusable phone).
I suggest that you find the email and check it, or just call cancellations.
I suspect that while you won't be stung for contract termination, you will have to pay the £31(?) cease charge.
Plan would be to stay with BT for telephone only and benefit from the £7 price decrease in April. I appreciate there are other alternatives for telephone only but taking one step at a time.
When A&A triggered the broadband switch (they do the phone switch a couple of days later) BT responded with:
Because you're breaking up your bundle by moving your broadband, we'll
put you on a new calling plan called Unlimited Weekend Calls . There's
no charge for this calling plan, but you'll still need to pay monthly
line rental. There won't be a minimum term contract for your new
So, it looks as if you can do as you wish.
Edited by awontroba (Wed 22-Nov-17 05:56:58)