Hi, so some friends who moved a few months ago have asked me about why their BT bill has recently gone up. I know their annual Line Rental Saver has come to an end, but I also suspect that some sort of time-limited retention offer has also now expired.
I'm not really feeling masochistic enough to disentangle their previous bills, and they are somewhat hazy about what tariff or offer they are / were on. True confusion pricing at work!
Going through the 'existing customer' product upgrade process on BT.com doesn't result in a better deal being offered - do you have to call up the customer options / retentions team to get this?
I was just thinking they could start afresh with a different ISP, question is did they tie themselves into a new 12-month contract when they used the BT 'Home Move' service? (They had a BT service at the old address.) The emails they received from BT about the home move don't mention anything.
Unless I'm much mistaken there's no easy way to find out whether you are still in contract with BT!