My bother in law is on BT broadband basic up to 10 mbs and I persuaded him that fibre is much better etc. We rang customer services to query a price on fibre only to be told there was no vacant slots on our exchange (Hornsea) The website says it�s available so what�s going on? Do BT not want customers to upgrade?. He still has a year to run on his contract.
If on cabinet 4 then it is the case that a capacity limit has been temporarily reached, i.e. it is less about the exchange and more about the cabinet they are connected to
If I remember correctly, you can't upgrade to fibre when you are on the BT Basic system. In order to upgrade, firstly you need to upgrade to a full BT service.
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Thanks for the replies. My brother in law seems happy with his speed etc. so I�ll keep out of it! He�s not very computer savvy and as in my misprint he�s more of a BOTHER in law. : -)
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